Service Problems

• Water supply
• Water quality
• Leaking or faulty water meter
• Sewer blockage or overflow

Phone: 1300 883 121

Account and General Queries

• General queries
• Account inquiries
• Pensioner concessions
• Changing your name and address

Email: customerservice@sawater.com.au
Fax: (08) 7003 3329 
Phone: 1300 650 950
Postal Address: GPO Box 1751, Adelaide SA 5001

Water Wise Hotline

• Water Wise Measures

Phone: 1800 130 952

Land Development and Connections

• Builders
• Developers
• Surveyors
• Development applications
• Water and sewer connections
• Advice, fees and availability

Email: cc@sawater.com.au
Fax: (08) 7003 1118
Phone: 1300 650 951
Location: SA Water, 250 Victoria Square, Adelaide SA 5000

Dial Before You Dig

• Water and wastewater mains plans

website: http://www.1100.com.au/
Tollfree fax 1300 652 077
Freecall 1100

Internal Drainage Plans

• Wastewater internal plumbing drawings

Email: internalsewerdrains@sawater.com.au 
Fax: (08) 7003 1117
Phone: 1300 884 037
In person: 250 Victoria Square, Adelaide

Plumbing Inspection Bookings

Phone: 1300 884 055

Trade Waste Queries

• Industrial and commercial wastewater discharge

Email: tradewastebranch@sawater.com.au
Phone: (08) 7424 1336

Australian Water Quality Centre

• Water and wastewater sampling
• Water and wastewater testing
• Water quality research

Website: http://www.awqc.com.au/
Phone: 1300 653 366
Location: 250 Victoria Square, Adelaide SA 5000

In Person

Customer Service Counter

• Pay your bill
• General enquiries
• Collect brochures

Business Hours: 8.30 am to 5.00 pm
Location: SA Water House, Ground Floor, 250 Victoria Square, Adelaide SA 5000
Postal Address: GPO Box 1751, Adelaide SA 5001

Service SA Customer Service Centres