Service Problems

Phone: 1300 883 121 (metropolitan) or 1300 880 337 (country)

Account and General Queries

• General queries
• Account inquiries
• Pensioner concessions
• Changing your name and address

Phone: 1300 650 950
Fax: (08) 7003 3329 
Email: customerservice@sawater.com.au

Water Restrictions Hotline

• Permanent water conservation measures
• Water restrictions

Phone: 1800 130 952

Land Development and Connections

• Builders
• Developers
• Surveyors
• Development applications
• Water and sewer connections
• Advice, fees and availability

Location: SA Water, 250 Victoria Square, Adelaide SA 5000
Phone: 1300 650 951
Fax: (08) 7003 1118
Email: cc@sawater.com.au

Dial Before You Dig

• Water and sewer mains plans

Freecall 1100
Tollfree fax 1300 652 077
Email http://www.dialbeforeyoudig.com.au/

Internal Sewer Drain Plans

Phone: (08) 7424 1117
Fax: (08) 8207 1483

Plumbing Inspection Bookings

Phone: 1300 884 055

Trade Waste Queries

• Industrial and commercial wastewater

Phone: (08) 7424 1336
Email: tradewastebranch@sawater.com.au

Australian Water Quality Centre

• Water and wastewater sampling
• Water and wastewater testing
• Water quality research

Location: Hodgson Road, Bolivar, Adelaide
Phone: 1300 653 366
Website: http://www.awqc.com.au/

Please note the Australian Water Quality Centre will be relocating to Victoria Square in 2009.

In Person

• Pay your bill
• General queries
• Collect brochures

Location: SA Water House, Ground Floor, 250 Victoria Square, Adelaide

Service SA Customer Service Centres:

• Adelaide Office, EDS Centre, 108 North Terrace, Adelaide
• Adelaide Government Legislation Outlet, 101 Grenfell Street, Adelaide
• Berri Office, 29 Vaughan Terrace, Berri
• Gawler Office, Northern Market Shopping Centre, Cnr Murray & Cowan Streets, Gawler
• Kadina Office, 10 Digby Street, Kadina
• Mitcham, 15-17 Princes Road Mitcham
• Mount Gambier Office, 11 Helen Street, Mount Gambier
• Murray Bridge Office, 19 Seventh Street, Murray Bridge
• Naracoorte Office, 14 Butler Terrace, Naracoorte
• Pt Augusta Office, 9 Mackay Street, Port Augusta
• Port Lincoln Office, 73-75 Tasman Terrace, Port Lincoln
• Port Pirie Office, Flinders Arcade 72-80 Ellen Street, Port Pirie
• Whyalla Office, 171 Nicolson Avenue, Whyalla Norrie