SA Water is committed to excellent customer service. We constantly strive to better understand our customers’ needs and measure our performance through customer surveys and focus groups.
The establishment in 2003 of SA Water’s Customer Council has taken this commitment to a new level.
The purpose of the Customer Council is to increase interaction between SA Water and its customers and to ensure views of customers are clearly expressed and understood.
The Council provides a mechanism:
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For us to obtain the views of customers about our services, initiatives and policies
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For us to seek guidance on appropriate ways to communicate with our customers
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To ensure we understand and appreciate customer needs
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To deliver SA Water information back to the community
Representation on the Customer Council comes from residential, rural and commercial customers and stakeholders, with the Council operating in accordance with the Customer Council Charter.
The Customer Council will:
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Advise on policies relating to all areas of customer service
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Regularly review and advise on SA Water’s performance against stated service commitments
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Advise on methods for obtaining customer feedback.
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Review and make suggestions on SA Water’s community involvement and education programs.
The Chairman of the Customer Council, Mr Jon Lamb was appointed by the State Government. He reports directly to the Minister responsible for SA Water, the Minister for Water Security, the Hon Karlene Maywald MP.
The Customer Council will meet four to five times a year.
At present, representatives from the following organisations make up the Council:
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Consumers’ Association of SA Inc
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SA Federation of Residents & Ratepayers
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Port Pirie Regional Development Board
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Country Women's Association
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