When is my meter read?

Each year you receive four accounts from SA Water. Your meter is read quarterly and your accounts will include charges for water usage.

We aim to read your meter as near as possible to the same day each quarter.

Meter readers work all year round, across South Australia.

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When should I have a special meter reading?

When a property is sold, it is usual for the land conveyancer responsible for the sale to arrange for a special reading of the water meter to be taken. This safeguards the purchaser against any water use charges that may be incurred before they take possession of the property.

A fee of $14.80 applies for special meter readings. If you need to make your own arrangements for a special meter reading call us on 1300 650 950.

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What do I need to do if I’m buying a property?

When you buy a property, your conveyancer is required to advise you of the following information relating to the property:

• Details of current charges and any balance outstanding
• Information on future charges which may apply
• Details of any encumbrances that may exist on the property
• Conveyancers apply to SA Water for this information.

Can I get an allowance if the pipes on my property have been leaking?

SA Water may provide you with an allowance if you discover that you have had a concealed leak in your private residential or non-residential pipework. The allowance, equal to 50% of the estimated quantity of water wasted, may be granted if certain conditions are met.

If a concealed leak has occurred at your property you will need to complete an application form and provide SA Water with evidence of the leak and its repair by a licensed plumber. Call us on 1300 650 950 if you need assistance.