SA Water is committed to delivering services valued by our customers. Our Customer Service Charter outlines the standards and service you can expect from SA Water.

We welcome your feedback, suggestions, complaints and compliments.

There are a few quick ways of helping us to serve you better. At a glance, these things seem quite simple, but they help us provide a more efficient and effective service to you:

• Let us know promptly of any service difficulties or faults
• Let us know as soon as possible should you have any difficulty paying your account before the due date
• Notify us immediately of any change of address and/or ownership of the property for billing purposes
• Keep your water meter free from obstruction to allow easy access for meter reading or maintenance
• Ensure your household plumbing is properly maintained
• Engage an appropriately licensed plumber to carry out any plumbing tasks
• Keep overflow relief points clear of obstruction (this is the grate usually adjacent to the building which ensures any overflow occurs outside of your house)
• Keep your sewer inspection point free of obstruction
• Do not allow stormwater to enter the sewerage system via your downpipes or other means
• Never pour oil, grease, paints, solvents, weedkiller or other toxic chemicals down the drain. These are hazardous to maintenance workers, detrimental to treatment processes and damaging to the environment. Advice on how to dispose of these materials can be obtained by contacting the Trade Waste section at Thebarton. Phone (08) 8207 1411. To find out more about penalties for disposing of these materials into the stormwater system contact the Environment Protection Authority
• Please - always use water wisely - view information on how to be more water efficient.

Please feel free to give us feedback by contacting our Customer Contact Centre on 1300 650 950.