How do I find out about my account balance?
You can contact SA Water to find out the current balance on your account and details of any payments you have made by calling 1300 650 950.
If you believe a payment you have made has not been credited to your account, you need to provide SA Water with the receipt number of your payment, the place of the payment and the date you made the payment.
If you don’t know these details and you have paid your account by cheque, you will need to provide the name and branch of the bank, cheque number and the date the cheque was cleared.
If your payment was made by cheque through Australia Post and has not been credited against your account you will need to contact the branch where payment was made.
What do I do if I’m having trouble paying my account?
If you are experiencing financial hardship and are finding it difficult to pay your account on time, contact SA Water immediately on 1300 650 950 to discuss your situation.
How can I pay my account?
You can pay your account in a number of ways:
Paying by Mail
You can mail a cheque or money order, along with the slip at the bottom of your account to:
SA WATER
GPO Box 1039
ADELAIDE SA 5001
Paying in Person
Present your account intact with your payment to any participating BPOINT outlet, Commonwealth Bank of Australia branch, or Australia Post Office or agency (no Credit Cards). Or visit one of the following SA Water or Service SA offices:
SA Water Offices:
Head Office, 250 Victoria Square, Adelaide
Service SA Customer Service Centres:
Gawler Office, Northern Market Shopping Centre, Cowan Street, Gawler
Port Lincoln Office, 73-75 Tasman Terrace, Port Lincoln
Whyalla Office, 171 Nicolson Avenue, Whyalla Norrie
Pt Augusta Office, 9 Mackay Street, Port Augusta
Pt Pirie Office, Shop 7-8, 72-80 Ellen Street, Port Pirie
Berri Office, 29 Vaughan Terrace, Berri
Murray Bridge Office, 19 Seventh Street, Murray Bridge
Naracoorte Office, 14 Butler Terrace, Naracoorte
Mt Gambier Office, 11 Helen Street, Mount Gambier
BPay
If you have registered with your financial institution, you can also pay your account using their BPay facility either over the telephone or their website. SA Water's biller code is 8888. Your reference number is located next to the BPay logo on the front of your SA Water account.
If you are not already registered for this service, contact your financial institution for details or follow the link for an overview of BPay.
Paying via the Internet
SA Water has a secure site that allows you to pay your bill by credit card (MasterCard, Bankcard or Visa) over the Internet, 24 hours a day, seven days a week.
The payment site can be found at: https://www.billpay.sawater.com.au/sawater/
Follow the link to view our Payment Terms and Conditions for internet and telephone payments.
Paying by Telephone
You can pay your account by MasterCard, Bankcard or Visa by calling our telephone payment line on 1300 650 870, 24 hours a day, seven days a week. Simply follow the instructions.
Follow the link to view our Payment Terms and Conditions for internet and telephone payments.
How do I report a service difficulty?
A service difficulty can relate to any of the following:
- Water supply
- Water quality
- Leaking or faulty water meter
- Sewer blockage or overflow
To report a service difficulty in the Adelaide metropolitan area only, please contact: United Water on 8381 0300.
To report an emergency or service difficulty in the Adelaide Hills or Country areas only, please contact SA Water on 1300 880 337.
Why has my water bill/water usage increased?
Each year you receive four accounts from SA Water. Because SA Water only reads your meter twice a year, only two of your accounts will include charges for water usage. Details of your water consumption and previous usage are detailed on your account.
You should look carefully at each of your accounts to see if your water consumption has suddenly increased.
Higher than normal water usage can be due to many factors such as dry weather conditions, wastage (dripping taps, leaking pipes and faulty toilet cisterns), an increase in the size of the family or increased lawn and garden plantings, as well as the introduction of automatic sprinklers, evaporative coolers, dishwashers and automatic washing machines.
In most cases these factors are the reasons for high usage rather than incorrect meter readings or inaccurate meters.
If you are not satisfied that you have used the amount of water recorded by your meter, you may apply for the meter to be tested. However, a fee will be charged for the test if the meter is found not to be running more than 5% fast.
SA Water’s sophisticated customer services computer system routinely monitors your water accounts and if it detects a sudden unusual increase in your water consumption we will notify you as soon as possible so that you can carry out any necessary repairs or modify your consumption.
If you are still unsure about your water usage, meter readings or water use charges please call us on 1300 650 950.
The price of water is set by the State Government and announced in December each year. The reason the prices are announced in December is that customers’ water usage is recorded by what is known as the “consumption year” not by the financial year. Customer’s consumption years can commence between December and June depending on SA Water’s meter reading program.
Regardless of when their bill is sent out all customers are billed for a total of twelve months consumption at the price set for water each year. According to the Waterworks Act 1932, the water consumption rate (the water use charge) for a financial year is determined for water used in the consumption year that ends in that financial year.
For instance, a customer with a consumption year from March 2008 to March 2009 will be charged the water use charge set for the 2008-09 financial year for water used in that consumption period. Accounts for water use reflecting the new price are not sent to customers until after 1 July each year.
The South Australian Government has announced an overhaul of the billing system. More information will be provided in the near future.