There are a range of resources available that can help you operate in a more efficient and sustainable manner. Please use the links below to help locate the application form you require as well as a brief explanation about each of the forms.
Phone enquiries can be directed to our Customer Service Centre on 1300 650 950 between the business hours of 8:30am to 5pm Monday to Friday.
If you are a pensioner or Centrelink Health Care Card holder and you are not already receiving a concession you can find more information and an application form by visiting the Department for Communities and Social Inclusion website or contacting the concessions hotline on 1800 307 758.
Leakage Allowance Application
Under certain conditions, you may be able to apply for an allowance of up to 50 percent of the estimated water wasted due to concealed leakage in your private pipework. SA Water will give only one allowance in a ten year period of properties continuing in the same ownership. We do not give an allowance if a leakage has occurred on a commercial property and other conditions and restrictions also apply. Please refer to this application form to ensure you meet the criteria.
Strata and Community Title Groups - Alteration to Water Use Billing Arrangement Application
Some Strata and/or a Community Title Corporation properties have a shared water meter installed to supply the property, with all water use charges raised against a Common Supply account. This application form once completed and signed by all property owners allows SA Water to apportion water use charges and raise them against your individual account.
**Changes to the water use billing arrangements will be implemented at the beginning of the next financial year.
Water Meter Test Application
Customers who wish to dispute the accuracy of a water meter may apply for their meter to be tested. Customers are to complete and sign the application form agreeing to the terms and conditions. If SA Water identifies that the meter does not register an error of more than 5% fast during the meter test, a fee will be charged. Where it is a requirement for a water meter to be tested by an independent party, meter test results may take up to 8 weeks to be available.