If you're planning a swimming pool in your backyard, a major development or digging up a road or footpath, contact the Dial Before You Dig service before you start.
SA Water is one of a number of utilities that supplies information to the Dial Before You Dig service that provides advice about the location of any underground infrastructure or pipes as well as information about how to work safely while excavating - all from one source.
How does Dial Before You Dig work?
When you contact Dial Before You Dig you will be supplied with plans of any underground infrastructure in the area you're planning to dig or advised if the area is clear. Dial Before You Dig provides plans for most underground services including SA Water, Telstra, ETSA Utilities, Boral, Optus and EpicEnergy.
Dial Before You Dig provides most plans at the same time and plans are usually free of charge. Some utilities may charge a fee and Dial Before You Dig will notify you if this is the case. Most plans are available within two working days.
How do I contact Dial Before You Dig?
- telephone: 1100 (free call)
- fax your inquiry to 1300 652 077
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Why should I contact the Dial Before You Dig service?
If you are found negligent by causing damage to a utility's underground services you may face fines. If you damage a pipe you could cause inconvenience, financial losses and disruption to the rest of the community. You may even be placing your life or the life of others in danger.
How do I obtain internal drainage plans?
If you require a copy of the internal sewer drainage plans for your property, from the Government Inspection Point (GIP), usually located at the front boundary of the house or building, copies are available free of charge by contacting our Customer Technical Services Plan Unit between 8.30am - 4.30pm Monday to Friday.
Information on the location of Government Inspection Points (which define the end of the SA Water connection pipe provided to a property and the start of the internal sewer drain) is available by phone free of charge. These inspection points are covered by metal castings and are used by SA Water and plumbers to provide access to clear sewers or internal sewer drains should they become blocked.
- telephone: 1300 884 037
- facsimile: 08 7003 1117
- in person: 250 Victoria Square, Adelaide