We will make every effort to minimise the disruption to your water supply or wastewater services.

 

If your supply is likely to be disrupted for more than five hours, we will provide drinking water on request.

 

If you experience a disruption to your water supply, please call our Service Difficulties & Emergency line on 1300 883 121 metropolitan or 1300 880 337 for country areas.

 

At times, it may be necessary to interrupt, suspend or restrict our services due to accidents, emergencies or other unavoidable causes. In these cases, we will supply urgent information to media outlets.

 

We will respond to urgent water service faults and sewerage blockages as soon as possible on a priority basis.

 

If there is a sewer overflow on your property due to our system failure, please contact us on the Service Difficulties and Problems numbers, phone 1300 883 121 metropolitan or 1300 880 337 for country areas. We attend to these matters as a priority.

 

Occasionally some odours occur in our sewerage system. We treat complaints about odours seriously and will act promptly to overcome the problem.

 

Find out more about our commitment to customers.