We will update and monitor our social media channels during business hours, Monday to Friday 9am – 5pm (SA time). It may be used more frequently during major faults, a crisis or severe weather to help with communications to the community.
We use automation tweets for major faults and scheduled works (which generate from the website homepage) to ensure the information posted is timely.
If you follow us, you can expect regular updates in a working week (but this may vary in extreme circumstances) covering some or all of the following:
Our aim is to provide helpful and timely responses to customer enquiries during business hours, but we may not be able to reply individually to all messages we receive via social media. Our social media team reads all posts, comments and Direct Messages on our social media channels and we ensure that any emerging themes or helpful suggestions are passed to the relevant people at SA Water. We encourage open conversation and ask you to respect our community members by following a few simple guidelines:
We will not respond to any social media user, and we may block and report those users, who repeatedly share posts, comments or send Direct Messages that do not meet these guidelines.