We will update and monitor our social media channels during business hours, Monday to Friday 9am – 5pm (SA time). It may be used more frequently during major faults, a crisis or severe weather to help with communications to the community.
We use automation tweets for major faults and scheduled works (which generate from the website homepage) to ensure the information posted is timely.
If you follow us, you can expect regular updates in a working week (but this may vary in extreme circumstances) covering some or all of the following:
Assets information and updates
Current and new services for our customers
General helpful customer information
Safety and weather information
Our sponsorship and community partners updates
Alerts about content on our website such as:
Our latest news
Careers at SA Water
Our aim is to provide helpful and timely responses to customer enquiries during business hours, but we may not be able to reply individually to all messages we receive via social media. Our social media team reads all posts, comments and Direct Messages on our social media channels and we ensure that any emerging themes or helpful suggestions are passed to the relevant people at SA Water. We encourage open conversation and ask you to respect our community members by following a few simple guidelines:
Please be respectful of other users and their opinions. Do not harass, abuse, threaten or make personal attacks against others.
Please do not engage with us with inappropriate, inflammatory, offensive, repetitive, or unlawful comments.
Do not disclose any personal or sensitive information about yourself or others. And do not disclose any confidential information, or infringe the intellectual property rights, of others.
Employees, contractors or supplementary labour of SA Water who engage with us on our social media channels must ensure they comply with all obligations contained within our Social Media Policy and other relevant policies and obligations.
Do not spam us by posting and sharing requests, offers or appeals, or by posting anything else that could be considered spam.
We will not respond to any social media user, and we may block and report those users, who repeatedly share posts, comments or send Direct Messages that do not meet these guidelines.
Last Updated: 23/06/2017 12:52 PM - We are on-site responding to an incident in St Kilda. Water should now be back on. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO: 05867481.
Estimated start time (water off): 26/06/2017 10:00 AM Estimated restore time (water back on): 26/06/2017 05:00 PM We’re committed to improving your services and are undertaking maintenance work in Athelstone. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.