• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

Social Media Disclaimer

Social Media Disclaimer

The SA Water Facebook, Instagram, Twitter, LinkedIn, Flickr and YouTube channels are managed by our Digital Team on behalf of all SA Water departments.

We will update and monitor our social media channels during business hours, Monday to Friday 9am – 5pm (SA time). It may be used more frequently during major faults, a crisis or severe weather to help with communications to the community.

We use automation tweets for major faults and scheduled works (which generate from the website homepage) to ensure the information posted is timely.

If you follow us, you can expect regular updates in a working week (but this may vary in extreme circumstances) covering some or all of the following:

  • Assets information and updates
  • Current and new services for our customers
  • General helpful customer information
  • Safety and weather information
  • Our sponsorship and community partners updates
  • Alerts about content on our website such as:
    • New initiatives
    • Our latest news
    • Media releases
    • Careers at SA Water 

    Our aim is to provide helpful and timely responses to customer enquiries during business hours, but we may not be able to reply individually to all messages we receive via social media. Our social media team reads all posts, comments and Direct Messages on our social media channels and we ensure that any emerging themes or helpful suggestions are passed to the relevant people at SA Water. We encourage open conversation and ask you to respect our community members by following a few simple guidelines:

  1. Please be respectful of other users and their opinions. Do not harass, abuse, threaten or make personal attacks against others.
  2. Please do not engage with us with inappropriate, inflammatory, offensive, repetitive, or unlawful comments.
  3. Do not disclose any personal or sensitive information about yourself or others. And do not disclose any confidential information, or infringe the intellectual property rights, of others.
  4. Employees, contractors or supplementary labour of SA Water who engage with us on our social media channels must ensure they comply with all obligations contained within our Social Media Policy and other relevant policies and obligations.
  5. Do not spam us by posting and sharing requests, offers or appeals, or by posting anything else that could be considered spam.

We will not respond to any social media user, and we may block and report those users, who repeatedly share posts, comments or send Direct Messages that do not meet these guidelines.

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  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Farnsworth Dr
  • Morphett Vale
  • 28/04/2017
  • Supply Interruption
  • Estimated start time (water off): 02/05/2017 09:00 AM
    Estimated restore time (water back on): 02/05/2017 04:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Morphett Vale. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.

  • See all scheduled works