By agreeing to a Direct Debit Request (DDR) you have authorized SA Water to arrange for funds to be debited from your nominated savings or cheque account. SA Water will debit your account in accordance with the conditions below.
SA Water will only arrange for funds to be debited from your account as authorised in the DDR.
If the debit falls on a day that is not a business day, we may direct your financial institution to debit your account on the following business day.
Direct debit is a method of payment and not an acceptance of a payment arrangement to clear arrears unless it has been approved by the Corporation. SA Water does not currently accept credit cards for Direct Debit.
SA Water may vary any details of this agreement of DDR at any time by giving you at least fourteen days written notice.
For all matters affecting the direct debit arrangements the customer needs to:
Contact SA Water directly on 1300 650 950 or email firstname.lastname@example.org and;
It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a direct debit payment to be made in accordance with DDR.
If there are insufficient clear funds in your account to meet a payment:
You should check your account statement to verify the amount has been debited.
If you believe there has been an error in debiting your account you should contact us on (08) 7424 1058 or confirm this in writing with us as soon as possible. Email: email@example.com
You should check:
Your records and account details will be kept private and confidential. Those details will only be disclosed if you or your financial institution requests them in connection with your direct debit payment arrangement.
The information supplied by you when making your direct debit request is for the purpose of providing you with direct debit payment facilities. Your personal information will only be used or disclosed for purposes relating to your direct debit payment facility in accordance with the State Government Information Privacy Principles. If you wish to update or access the information that we hold about you, please contact us.