Payment Arrangements

Payment Arrangements

We understand that sometimes you can't pay your bill on time. We offer short-term and long-term solutions to help.

Can't pay your bill on time this quarter?

Contact us today on 1300 650 950. We will work with you to find the best payment arrangement for you.

In financial difficulty? Our Customer Assist Program can help

If you have longer-term financial difficulties, our Customer Assist Program can help you. The program gives you help and support.


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  • Major faults

  • Resolved

  • Both Rd
  • Shea-Oak Log
  • 21/09/2017
  • Water On
  • 21/09/2017 05:13 PM - We are on-site responding to an incident in Shea-Oak Log. Water should now be back on. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO: 06034304.
  • See all major faults

  • Scheduled works

  • Underway
  • Kintore Av
  • Prospect
  • 21/09/2017
  • Supply Interruption
  • Estimated start time (water off): 22/09/2017 09:00 AM
    Estimated restore time (water back on): 22/09/2017 04:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Prospect. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works