Your SA Water Bill has a lot of information on it. It is important you understand what it all means. For information about the cost of our services, please visit our Water and Sewerage Prices page.
How to read your SA Water Bill
Some of the information on the front of your bill relates to information on the reverse.
1. Water use (variable)
This charge is based on how much water you use. It varies from one quarter to the next. Read about water usage fees here to see how this cost is determined. There are no peak or off-peak charges, and no excess water usage fees.
2. Water supply (fixed)
A water supply charge is a fixed amount. It refers to the cost to deliver water to your property.
3. Sewerage (fixed)
Like water supply, the sewerage charge is a fixed amount. How much you pay is set by the value of your property. This is why your property value is on your water bill.
If you have questions about your property valuation, please contact the Valuer-General.
4. Save the River Murray Levy
As of July 1, 2015 the Save the River Murray levy is no longer applied to water use. Bills including water use prior to July 1, 2015 may include the levy. Click here for more information.
5. South Australian Government Concession
If you have a concession, you can find more details here about how it may affect your bill.
6. Account number
This number is a unique reference for your property. You'll need it if you want to pay online.
7. Invoice date
This is the date we prepared your account.
8. Previous balance
Your previous balance relates to unpaid charges owing on your account prior to your current bill being issued.
9. Amount paid / New charges
Amount paid: This balance is how much you have paid since your last bill.
New charges: This balance is what you owe on the current bill. It is a total of all charges and fees.
10. Pay by
The 'pay by' date is when you need to have your bill paid. If you can't pay on or before this date, contact us for payment arrangements.
11. Total due
This is the total amount owed. It may include unpaid amounts from previous accounts.
12. Paying your bill
We have a large range of payment options, including direct debits. Click here for more information.
Customers in the southern suburbs through to the Adelaide CBD may notice a temporary change to the colour of their water. The water remains safe to drink.
Suburbs affected may include:
Clapham, Pasadena, Cumberland Park, Westbourne Park, Kingswood, Goodwood, Keswick, Unley, Panorama, Belair and Adelaide CBD.
We have begun flushing parts of the surrounding network as a result of new pipe work being installed to support the South Road Darlington Upgrade works. We will continue to test the water quality and are in contact with SA Health. All test results are compliant with the Australian Drinking Water Guidelines. At this stage we anticipate the water will return to normal by late this evening.
If you have concerns, please contact us on 1300 SA WATER.