• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

Your Meter

Your Meter

The water meter on your property is used to measure how much water is used.

How does the meter work?

When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap. Our meters work on what is known as a rotary piston. A number register is connected to the piston.

As water flows through your meter, the piston rotates. The water moves the piston through a fixed rotation. One rotation on your meter represents one litre of water used. At the end of that rotation, the numbers turn on the number register.

Can my meter help me find leaks?

Yes, it can. Learn more about leak detection.

What happens when SA Water can't read my meter?

If we can't access your meter for whatever reason, where possible we will leave a card to tell you we couldn't read your meter and a reason why.

If you are able to, you can read the meter yourself and provide the reading to us online, or by email or phone.

If your meter can't be read, or you are unable to provide a reading before your next billing date, we will send you an estimated bill.

I can't find my meter. What should I do? 

If you can't find your meter, we might be able to help. Give us a call on 1300 650 950.

What do I do if my meter is stolen?

In the case of meter damage or meter theft, we may waive the cost associated with the repair or replacement of the meter. Contact ourCustomer Service Centreto help you through the process.

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  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Rose St
  • Prospect
  • 26/04/2017
  • Supply Interruption
  • Estimated start time (water off): 27/04/2017 10:00 AM
    Estimated restore time (water back on): 27/04/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Prospect. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.

  • See all scheduled works