• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

Your Meter

Your Meter

The water meter on your property is used to measure how much water is used.

How does the meter work?

When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap. Our meters work on what is known as a rotary piston. A number register is connected to the piston.

As water flows through your meter, the piston rotates. The water moves the piston through a fixed rotation. One rotation on your meter represents one litre of water used. At the end of that rotation, the numbers turn on the number register.

Can my meter help me find leaks?

Yes, it can. Learn more about leak detection.

What happens when SA Water can't read my meter?

If we can't access your meter for whatever reason, where possible we will leave a card to tell you we couldn't read your meter and a reason why.

If you are able to, you can read the meter yourself and provide the reading to us online, or by email or phone.

If your meter can't be read, or you are unable to provide a reading before your next billing date, we will send you an estimated bill.

I can't find my meter. What should I do? 

If you can't find your meter, we might be able to help. Give us a call on 1300 650 950.

What do I do if my meter is stolen?

In the case of meter damage or meter theft, we may waive the cost associated with the repair or replacement of the meter. Contact ourCustomer Service Centreto help you through the process.


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  • Major faults

  • Reported

  • Various
  • Various inner southern suburbs
  • 18/01/2017
  • Water Quality
  • Customers in the southern suburbs through to the Adelaide CBD may notice a temporary change to the colour of their water. The water remains safe to drink.

    Suburbs affected may include:

    Clapham, Pasadena, Cumberland Park, Westbourne Park, Kingswood, Goodwood, Keswick, Unley, Panorama, Belair and Adelaide CBD.

    We have begun flushing parts of the surrounding network as a result of new pipe work being installed to support the South Road Darlington Upgrade works. We will continue to test the water quality and are in contact with SA Health. All test results are compliant with the Australian Drinking Water Guidelines. At this stage we anticipate the water will return to normal by late this evening.

    If you have concerns, please contact us on 1300 SA WATER.

  • See all major faults

  • Scheduled works

  • Underway
  • Hampstead Rd
  • Clearview
  • 18/01/2017
  • Supply Interruption
  • Estimated start time (water off): 21/01/2017 09:00 AM
    Estimated restore time (water back on): 21/01/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Clearview. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works