• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

How we respond when you report a fault

How we respond when you report a fault

Our step by step process

Our local Customer Service Centre is available 24 hours a day for you to report service disruptions and faults (including bursts, leaks or issues with your water meter). We publish major faults and scheduled works to our website and on our Twitter feed.

Once you make a report we take the following steps (PDF, 7086.68 KB).

We understand water main leaks and bursts have an impact on the community, and appreciate when you take the time to report a fault. We often rely on the information you provide to help us prioritise attendance and repairs to these faults.

Our customers are at the heart of our business. We listen to our customers and the community and we are implementing better ways of working to respond to customer needs and expectations. Read more about our recent changes and improvements and our long-term plans (PDF, 846.97 KB).


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  • Major faults

  • Reported

  • Loader St
  • Glynde
  • 22/01/2017
  • Major Leak
  • Last Updated: 22/01/2017 12:43 AM - We have received a report of an incident in Glynde. Water supply in the surrounding area may be impacted as we resolve this issue. Traffic restrictions may also apply. Reference Number WO: 05673546.

  • See all major faults

  • Scheduled works

  • Underway
  • Trinity St
  • College Park
  • 22/01/2017
  • Supply Interruption
  • Estimated start time (water off): 25/01/2017 09:00 AM
    Estimated restore time (water back on): 25/01/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in College Park. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works