Our local Customer Service Centre is available 24 hours a day for you to report service disruptions and faults (including bursts, leaks or issues with your water meter). We publish major faults and scheduled works to our website and on our Twitter feed.
Once you make a report we take the following steps (PDF, 7086.68 KB).
We understand water main leaks and bursts have an impact on the community, and appreciate when you take the time to report a fault. We often rely on the information you provide to help us prioritise attendance and repairs to these faults.
Our customers are at the heart of our business. We listen to our customers and the community and we are implementing better ways of working to respond to customer needs and expectations. Read more about our recent changes and improvements and our long-term plans (PDF, 846.97 KB).