• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

About SA Water

About SA Water

SA Water manages water services in South Australia. Read on to find out who we are and what we do.

Who are we?

We are owned by the South Australian Government. Our people work to provide world class water services to more than 1.6 million South Australian customers. We provide safe, clean drinking water, and once this water has been used, we remove the waste and treat it to ensure the best outcomes for your health, and to reduce environmental impact.

We are a major South Australian organisation. We employ more than 1,400 people in a range of industries from engineering to microbiology.

SA Water has a very long history. As a corporation we have existed since 1994, but our history can be traced back to 1856 – just 20 years after South Australia was settled. Read more about the story of our history

Our organisation was established by an Act of Parliament. What we do is directly affected by a range of other laws, governing everything from drainage to safe drinking water. SA Water is governed by a Board of Directors, and reports to the Minister for Water.

What do we do?

SA Water provides services to over 1.5 million people. We:

  • supply water
  • remove sewage from homes and businesses
  • treat sewage and wastewater
  • recycle some wastewater.

We work hard to ensure your water is high quality, safe to drink and always available. We make sure you can find out how good your water is.

SA Water maintains and operates 10 major metropolitan reservoirs. We also look after the network of pipes, taking water to and from your property. This is why we are involved in land development.

It takes a lot of people to make all this happen.

How do we do it?

At SA Water we have a strategic plan that sets our direction and influences how we make decisions. You can read more about it here.

Feedback from customers is also used to improve our services. We use customer feedback and market research to guide the decisions we make, while our customer charter tells you what you can expect from us. Two Customer Advisory Panels also provide feedback to help us improve our services.

Our water testing services also help to ensure that the water we deliver meets the Australian Drinking Water Guidelines. We work with the community in other ways too. We offer community sponsorships, and we are part of global projects like WaterAid. You can read more about our community work here.

We care about the future of South Australia and we are committed to sustainability .  When we make decisions, we always consider the long term future of our state's economy, society and environment.  The principles that we consider in our decision making include:

  • Economic efficiency – We will be as efficient and effective as possible, balancing affordability with great service delivery.
  • Environmental performance – We will work to reduce our environmental footprint and improve our climate resilience.
  • Social responsibility – We will apply our skills, assets and services for the greater benefit of the state and people of South Australia.

We also measure our commitment to sustainability, through our annual sustainability report card.

  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Rose St
  • Prospect
  • 26/04/2017
  • Supply Interruption
  • Estimated start time (water off): 27/04/2017 10:00 AM
    Estimated restore time (water back on): 27/04/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Prospect. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works