Customers shaped our vision: World class water services for a better life.
Our strategy sets our path as we work towards this vision, guiding the decisions we make, with goals specified below.
Our values set the way we work to achieve these, safely delivering essential water and used water services every day.
GETTING THE BASICS RIGHT EVERY TIME
Customers expect us to get the basics right: the safety and availability of quality drinking water and dependability of sewerage services.
We are responsive when things go wrong, fix faults quickly and meet our regulated responsibilities. Customers expect our prices to be low and stable.
As a team, our productive, respectful relationships with our customers, regulators and stakeholders are key to delivering services our customers’ value. Understanding and supporting our customers is vital.
LEADING THE WAY
We are leaders nationally and globally to give our customers confidence that we are innovating to achieve outcomes for them. We support the South Australian community and economy.
CAPABLE AND COMMITTED TEAM
Our experienced and capable team consistently live our values with actions and behaviours to safely deliver for our customers every day. Our team are valued brand ambassadors.
KEEPING IT SIMPLE
Simple, easy, customer friendly processes are important to create value for our customers.
Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.
SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.