Strategy

Strategy

Prioritising our work to achieve our goals

Customers shaped our vision: World class water services for a better life.

Our strategy sets our path as we work towards this vision, guiding the decisions we make, with goals specified below.

Our values set the way we work to achieve these, safely delivering essential water and used water services every day.

GETTING THE BASICS RIGHT EVERY TIME

Customers expect us to get the basics right: the safety and availability of quality drinking water and dependability of sewerage services.

We are responsive when things go wrong, fix faults quickly and meet our regulated responsibilities. Customers expect our prices to be low and stable.

WORKING TOGETHER

As a team, our productive, respectful relationships with our customers, regulators and stakeholders are key to delivering services our customers’ value. Understanding and supporting our customers is vital.

LEADING THE WAY

We are leaders nationally and globally to give our customers confidence that we are innovating to achieve outcomes for them. We support the South Australian community and economy.

CAPABLE AND COMMITTED TEAM

Our experienced and capable team consistently live our values with actions and behaviours to safely deliver for our customers every day. Our team are valued brand ambassadors.

KEEPING IT SIMPLE

Simple, easy, customer friendly processes are important to create value for our customers.

  • Major faults

  • Reported

  • HMAS Australia Road
  • Henley Beach South
  • 18/12/2017
  • Water Off
  • 18/12/2017 3:26 PM - We are on-site responding to an incident in Henley Beach South. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO:06151098

  • See all major faults

  • Scheduled works

  • Underway
  • Port Rd
  • Woodville
  • 18/12/2017
  • Supply Interruption
  • Estimated start time (water off): 20/12/2017 10:00 AM
    Estimated restore time (water back on): 20/12/2017 02:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Woodville. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works