Strategy

Strategy

Prioritising our work to achieve our goals

Customers shaped our vision: World class water services for a better life.

Our strategy sets our path as we work towards this vision, guiding the decisions we make, with goals specified below.

Our values set the way we work to achieve these, safely delivering essential water and used water services every day.

GETTING THE BASICS RIGHT EVERY TIME

Customers expect us to get the basics right: the safety and availability of quality drinking water and dependability of sewerage services.

We are responsive when things go wrong, fix faults quickly and meet our regulated responsibilities. Customers expect our prices to be low and stable.

WORKING TOGETHER

As a team, our productive, respectful relationships with our customers, regulators and stakeholders are key to delivering services our customers’ value. Understanding and supporting our customers is vital.

LEADING THE WAY

We are leaders nationally and globally to give our customers confidence that we are innovating to achieve outcomes for them. We support the South Australian community and economy.

CAPABLE AND COMMITTED TEAM

Our experienced and capable team consistently live our values with actions and behaviours to safely deliver for our customers every day. Our team are valued brand ambassadors.

KEEPING IT SIMPLE

Simple, easy, customer friendly processes are important to create value for our customers.

  • Major faults

  • Underway

  • Mount Crawford
  • 14/09/2018
  • Water Off
  • Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.

    SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.

  • See all major faults

  • Scheduled works

  • Underway
  • Nelson St
  • South Plympton
  • 18/09/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 21/09/2018 09:00 AM
    Estimated restore time and water supply back on: 21/09/2018 03:00 PM

    We’re improving your services and undertaking maintenance work in South Plympton. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works