Strategy

Strategy

Prioritising our work to achieve our goals

Customers shaped our vision: World class water services for a better life.

Our strategy sets our path as we work towards this vision, guiding the decisions we make, with goals specified below.

Our values set the way we work to achieve these, safely delivering essential water and used water services every day.

GETTING THE BASICS RIGHT EVERY TIME

Customers expect us to get the basics right: the safety and availability of quality drinking water and dependability of sewerage services.

We are responsive when things go wrong, fix faults quickly and meet our regulated responsibilities. Customers expect our prices to be low and stable.

WORKING TOGETHER

As a team, our productive, respectful relationships with our customers, regulators and stakeholders are key to delivering services our customers’ value. Understanding and supporting our customers is vital.

LEADING THE WAY

We are leaders nationally and globally to give our customers confidence that we are innovating to achieve outcomes for them. We support the South Australian community and economy.

CAPABLE AND COMMITTED TEAM

Our experienced and capable team consistently live our values with actions and behaviours to safely deliver for our customers every day. Our team are valued brand ambassadors.

KEEPING IT SIMPLE

Simple, easy, customer friendly processes are important to create value for our customers.

  • Major faults

  • Underway

  • Millicent St
  • Athol Park
  • 25/05/2018
  • Water Off
  • Last Updated: 26/05/2018 04:08 AM - We are on-site responding to an incident in Athol Park. Water may not be available in the surrounding area until 26/05/2018 07:00 AM. Traffic restrictions may also apply. Reference Number WO: 06374657.
  • See all major faults

  • Scheduled works

  • Underway
  • Tapleys Hill Rd
  • Seaton
  • 29/03/2018
  • Supply Interruption
  • Estimated start time (water off): 28/03/2018 09:00 PM
    Estimated restore time (water back on): 29/03/2018 06:00 AM

    We’re committed to improving your services and are undertaking maintenance work in Seaton. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works