This website has been developed by SA Water to ensure our services and information are readily available to as broad an audience as possible. This includes people with disability who may use assistive technology to read or listen to content on this site.
A high contrast version was developed using colours that provide maximum contrast between foreground and background items.
All pages have been developed with a clean distinction between code and design. This is so screen readers and other accessible browsers have the best possible chance to read the site properly.
This website strives to meet to the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines version 2.0. It is regularly checked against that standard.
This site automatically adjusts to fit the size and type of device being used to access it - eg smartphone, tablet or PC.
The site works with modern web browsers. If you experience problems when using Internet Explorer, check that you are not running in compatibility mode. Simply turn compatibility mode off, or try using a different browser such as Google Chrome or Firefox.
If you are having difficulties finding the information you are after, you are most welcome to call our Customer Service Centre (1300 650 950) so our staff can assist you with your enquiry. You can also speak to someone directly at our Customer Service Centre in Victoria Square between 8:30 am and 5:00 pm, Monday to Friday.
Location: SA Water House, Ground Floor, 250 Victoria Square / Tarntanyangga, Adelaide SA 5000
If you need information translated you can use the Google Translate function on the website. Alternatively, if you reside in South Australia, phone the Telephone Interpreter Service (TIS) on 13 14 50.
If you don't have the time to visit a customer service centre you can always use the contact form on this site.
Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.
SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.