• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

Accessibility

Accessibility

This website has been developed by SA Water to ensure our services and information are readily available to as broad an audience as possible. This includes people with disability who may use assistive technology to read or listen to content on this site.

Colours and contrast

A high contrast version was developed using colours that provide maximum contrast between foreground and background items.

Separation of design and code

All pages have been developed with a clean distinction between code and design. This is so screen readers and other accessible browsers have the best possible chance to read the site properly.

Guidelines

This website strives to meet to the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines version 2.0. It is regularly checked against that standard.

Responsive design

This site automatically adjusts to fit the size and type of device being used to access it - eg smartphone, tablet or PC.

Browsers

The site works with modern web browsers. If you experience problems when using Internet Explorer, check that you are not running in compatibility mode. Simply turn compatibility mode off, or try using a different browser such as Google Chrome or Firefox.

Phone and Face-to-face service

If you are having difficulties finding the information you are after, you are most welcome to call our Customer Service Centre (1300 650 950) so our staff can assist you with your enquiry. You can also speak to someone directly at our Customer Service Centre in Victoria Square between 8:30 am and 5:00 pm, Monday to Friday.

Location: SA Water House, Ground Floor, 250 Victoria Square / Tarntanyangga, Adelaide SA 5000

Translation services

If you need information translated you can use the Google Translate function on the website. Alternatively, if you reside in South Australia, phone the Telephone Interpreter Service (TIS) on 13 14 50.

Email

If you don't have the time to visit a customer service centre you can always use the contact form on this site.

  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Newton Rd
  • Naracoorte
  • 26/04/2017
  • Supply Interruption
  • Estimated start time (water off): 27/04/2017 09:00 AM
    Estimated restore time (water back on): 27/04/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Naracoorte. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works