This website has been developed by SA Water to ensure our services and information are readily available to as broad an audience as possible. This includes people with disability who may use assistive technology to read or listen to content on this site.

Colours and contrast

A high contrast version was developed using colours that provide maximum contrast between foreground and background items.

Separation of design and code

All pages have been developed with a clean distinction between code and design. This is so screen readers and other accessible browsers have the best possible chance to read the site properly.


This website strives to meet to the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines version 2.0. It is regularly checked against that standard.

Responsive design

This site automatically adjusts to fit the size and type of device being used to access it - eg smartphone, tablet or PC.


The site works with modern web browsers. If you experience problems when using Internet Explorer, check that you are not running in compatibility mode. Simply turn compatibility mode off, or try using a different browser such as Google Chrome or Firefox.

Phone and Face-to-face service

If you are having difficulties finding the information you are after, you are most welcome to call our Customer Service Centre (1300 650 950) so our staff can assist you with your enquiry. You can also speak to someone directly at our Customer Service Centre in Victoria Square between 8:30 am and 5:00 pm, Monday to Friday.

Location: SA Water House, Ground Floor, 250 Victoria Square / Tarntanyangga, Adelaide SA 5000

Translation services

If you need information translated you can use the Google Translate function on the website. Alternatively, if you reside in South Australia, phone the Telephone Interpreter Service (TIS) on 13 14 50.


If you don't have the time to visit a customer service centre you can always use the contact form on this site.

  • Major faults

  • Underway

  • Field St
  • Whyalla Playford
  • 22/03/2018
  • Water Off
  • Last Updated: 22/03/2018 09:11 PM - We are on-site responding to an incident in Whyalla Playford. Water may not be available in the surrounding area until 22/03/2018 11:56 PM. Traffic restrictions may also apply. Reference Number WO: 06283736.
  • See all major faults

  • Scheduled works

  • Underway
  • Torrens Rd
  • Renown Park
  • 22/03/2018
  • Upgrade
  • Estimated start time (water off): 22/03/2018 9:00 PM
    Estimated restore time (water back on): 22/03/2018 5:00 AM

    As part of the required water main upgrade program and the ongoing Torrens Road to River Torrens project, SA Water will be undertaking a water main link-in along Torrens Rd, Renown Park on Thursday 22 March 9:00pm to 5:00am. Traffic restrictions may also apply.

  • See all scheduled works