• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

Smart Network for the Adelaide CBD

Smart Network for the Adelaide CBD

Reducing bursts with smart technology

We're investing more than $4 million on smart technology. This will help us manage the water supply network in Adelaide’s CBD. The aim of the project is to fix faults before they cause disruption to the community.

Using smart sensors we can track water flow and pressure to help us understand the network. This provides real time information to our Operations Control Centre.

Smart meters will also help 100 large businesses in the CBD. Smart meters can improve water efficiency and help business customers manage their water use.

Reducing impact on our customers

Our customers are at the heart of everything we do and we are working to be more responsive to your needs. This technology will help us limit potential impacts on our customers and the community.

Smart technology provides a real time understanding of how our water network is operating. We can use this information to deliver better outcomes for our customers.

  • Immediate action for critical issues
  • Predict future network needs
  • Build a more reliable and efficient network
  • Work with customers to reduce network impacts.

How we'll achieve this

The technology we're using has been proven by water utilities around the world.  We are one of the first Australian water utilities to adopt it on this scale. The sensors and meters will be installed by the end of June 2017, with the full benefits expected in early 2018.

This short video provides more detail on how we will be using this smart technology.

  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Farnsworth Dr
  • Morphett Vale
  • 28/04/2017
  • Supply Interruption
  • Estimated start time (water off): 02/05/2017 09:00 AM
    Estimated restore time (water back on): 02/05/2017 04:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Morphett Vale. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works