Smart Network for the Adelaide CBD

Smart Network for the Adelaide CBD

The water industry is changing

Customers are at the centre of all we do – delivering world class water services – and we know you want service reliability, low and stable pricing, and less disruption from faults and leaks.

The smart network is changing things for us and you.

Technology is improving water services

In 2017 we invested in a smart network for Adelaide’s CBD, installing more than 300 sensors – flow, pressure and water quality plus acoustic leak detection – to monitor the water network 24/7 and tell us more about it.

Using this technology has enabled us to identify and proactively fix faults and leaks before they impact you, our customers.

This technology rollout has also informed water asset future planning and infrastructure investment decisions for the benefit of our customers.

The beginning: Deep insights into the underground network

The comprehensive smart network in the City of Adelaide transmits near real-time information about the performance of our underground network. All of the sensors are connected to a world-leading analytics platform giving us a detailed picture of the water network.

This is supported by 70 Adelaide businesses using smart meters to help them better manage their consumption, reducing their water use and costs.

The data from the smart network enables us to identify and proactively fix leaks before they impacted customers and commuters.

With our new insights into the network we have repaired an array of faults while the city sleeps with reduced water loss, water service interruptions and commuter delays. Several leaks in hydrants, stop valves and pipes have also been found and fixed, some of which may have led to large water loss and unnecessary costs.

Not every leak or break is preventable however the smart network is helping us reduce the impact.

The present: Expanding the smart network

We are embracing innovation to improve what we do and how we do it. Emerging technologies provide significant opportunity for smarter water service solutions that better meet our customers’ changing expectations and needs.

We are ready to lead the way with the expansion of the smart network through the installation of this technology across several locations in metropolitan Adelaide and regional South Australia. This expansion will also introduce smart wastewater technology in select areas to improve sewerage services for our customers.

Information about our Penneshaw smart meters pilot program can be read here.


Athelstone’s water network is always under internal pressure due to the area’s topography, leading to the regular occurrence of water main leaks and breaks.

To safeguard the reliability of your area’s water supply, we are installing a modulation control station to better manage the pressure in the water mains network.

Technology to be installed

A pressure control station will be installed in the Athelstone network, comprising two electronically controlled pressure reducing valves, a logic controller and a mass pressure sensor. With these sensors, plus pressure transient and acoustic sensors, we will measure, adjust and constrain the pressure in the water mains network to improve reliability of service.

How it works

The pressure control station enables us to maintain a stable pressure force in the mains as we meet the varying water supply demands throughout the day, reducing the likelihood of leaks and breaks in the network.

The pressure transient sensors enable us to better measure changes in pressure in the water main network which, in turn, reduces the impact on the infrastructure due to varying pressure.

The added installation of acoustic sensors helps us monitor sound within the water network, so we can identify network leaks early and plan maintenance to reduce the inconvenience of temporary interruptions and commuter delays.


To detect early blockages in main sewer pipes and prevent overflow events, we are installing flow and level sensors in the Stonyfell network.

Technology to be installed

Flow sensors and level sensors will be installed to monitor the movement of sewage and provide a warning to our control centre if material builds up.

How it works

The real time water flow data from these sensors will detect network variations under a range of challenging conditions and detect the level of water flowing through the network. This data will inform our proactive maintenance of the network, clearing any debris preventing flow and ensuring a dependable sewerage service free from overflow.


We are improving the water network to better detect and prioritise the repair of faults that cause leaks so we can prevent water loss in the area.  

Technology to be installed

Flow sensors are being installed in the water network.

How it works

Flow sensors measure the volume of water passing through a single point in the network during a given period of time.

When paired with data from the recently installed customer smart meters, this data will help us identify the location of leaks within the Penneshaw network so we can proactively repair them.


We are enhancing our understanding of odour from the sewer network so we can better manage this issue over time.

Technology to be installed

Odour sensors will be installed in the sewerage network across Gawler. Odour detection devices and weather stations will also be installed, with the data collected set to help us better understand how odour within our pipe network compares with odour out in the community.

How it works

The detectors monitor concentrations of odour in real-time. Coupled with wind condition data, we can then determine how these gases disperse.

This will help us identify the most effective solutions for ventilating the network and minimising the odour for our customers.

Port Lincoln

Like Penneshaw, we are also improving the water network in Port Lincoln to better detect and prioritise the repair of leaks so we can reduce water loss.

Technology to be installed

Flow sensors are being installed in the water network, plus changes are being made to the network’s configuration.  The flow sensors will measure the volume of water passing through a single point in the network for a set period-of-time. This provide us with the data to identify the location of leaks in the Port Lincoln mains network, so we can proactively repair them to minimise inconvenience for our customers and commuters.

North Adelaide

Detecting water main leaks enables us to promptly rectify leaks and faults while they are small and before they impact and inconvenience our customers and commuters.

Technology to be installed

We are installing acoustic and flow sensors.

How it works

The acoustic sensors measure sound in water main pipes that help us identify leaks early so we can proactively repair and maintain the network.

The flow sensors help us understand water flow patterns within the network to address any water loss in the North Adelaide network.

  • Major faults

  • Underway

  • West Tce
  • Kimba
  • 25/03/2020
  • Water Supply On
  • 26/03/2020 01:42 AM - We are attending to an incident in Kimba with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07393421.
  • See all major faults

  • Scheduled works

  • Underway
  • Ashbrook Av
  • Payneham
  • 03/04/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 03/04/2020 09:00 AM
    Estimated restore time and water supply back on: 03/04/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Payneham. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works