Environmental Policy

Environmental Policy


To ensure that our planning and actions reflect best practice environmental management in the delivery of water, waste water and recycled water services., and are in accordance with ISO 14:0001


SA Water adopts the following environmental principles:

  • Everything is connected - All elements within the environment (including ourselves) are interconnected. Impacts on one area will have systemic and sometimes unpredictable impacts on other areas. SA Water recognises that this principle applies to our business and we strive to fully understand these connections in order to maximise beneficial outcomes.
  • The environment has physical limits - SA Water recognises these limits and will work in collaboration with other users of natural resources to operate within them. To this end
    SA Water aims to efficiently utilise resources and raw materials in undertaking its activities.
  • Water is a limited resource - SA Water has a shared responsibility with others (including legislated authorities) in the management of the water cycle and will work collaboratively to manage water resources in a way that maintains, and where possible, restores the functionality of ecosystems.
  • Climate Change effects – SA Water recognises that climate change impacts on the whole environment including SA Water’s infrastructure and activities. SA Water will work to mitigate and adapt to climate change and support essential research.
  • Pollution should be prevented wherever possible – SA Water commits to pollution prevention by reducing the contamination of land, water and air from its activities and improving environmental outcomes in the following areas:
    biodiversity conservation greenhouse gas emissions
    treatment residue management wastewater discharge & reuse
    chemical use & disposal water conservation
    environmental flows
  • Environmental management requires a systematic approach – SA Water commits to the ongoing implementation of an environmental management system for continual improvement of our environmental performance and minimisation of risk.

SA Water considers that these environmental principles should also apply to its contractors and suppliers and will progressively seek to embody them in agreements and contracts for all
SA Water works.

The following governance principles apply to SA Water’s environmental management practices and describe SA Water’s environmental commitment:

  • Accountability – SA Water is committed to compliance with all environmental legal requirements and environmental agreements developed in our partnerships and we seek to implement best practice solutions.
  • Appropriateness of solution –SA Water recognises that generic solutions are not always ideal and will seek to implement solutions which are appropriate to the particular circumstances.





A state of being connected reciprocally which in sustainability highlights that the aspects of sustainability (environment, society, economy) impact on one another and the impacts themselves interact

Pollution Prevention

Use of processes, practices, techniques, materials, products, services or energy to avoid, reduce or control the creation, emission or discharge of any type of pollutant or waste, in order to reduce adverse environmental impacts (ISO 14001).

Biodiversity conservation

Preserving variety of life: the different plants, animals and micro-organisms, their genes and the ecosystems of which they are a part

Treatment residue management

Storage, handling, reuse and disposal, of solid waste from wastewater and water treatment plants or processes

Chemical use and disposal

Delivery, storage, handling, use and disposal of chemicals, including their containers and/or packaging.

Environmental Flows

Water flows required to maintain all aquatic biota and ensure the health of a river ecosystem.

Greenhouse gas emissions

Gases that trap heat in the atmosphere are often called greenhouse gases and include carbon dioxide (CO2), methane (CH4), nitrous oxide (NO2), and water vapour. The greenhouse gas effect is thought to contribute to global warming and a resulting global temperature rise.

Wastewater discharge & reuse

Disposal of treated wastewater from sewage treatment plants or processes to inland waters, marine waters or land, or recycled for domestic & industrial use, or for irrigation, environmental flows or process water

Water conservation

Careful management of water and water resources to minimise the volume needed for any particular application

  • Major faults

  • Reported

  • Barons St
  • Magill
  • 15/05/2019
  • Water Mains Leak
  • Last Updated: 15/05/2019 04:20 AM - We have a report of an incident in Magill and the water supply nearby may be impacted. Traffic management may be in place. Reference Number WO: 06932850.
  • See all major faults

  • Scheduled works

  • Underway
  • Delhi Av
  • Hillcrest
  • 22/05/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 23/05/2019 09:00 AM
    Estimated restore time and water supply back on: 23/05/2019 06:00 PM

    We’re improving your services and undertaking maintenance work in Hillcrest. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works

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