Water and sewerage services in South Australia are regulated by a number of regulators, with responsibility for:
Regulation of customer protection, pricing and service standards
The Essential Services Commission of South Australia (ESCOSA) is an independent regulator that issues water retail licences to water and sewerage service retailers, set minimum standards to protect consumers, and carry out price determinations to ensure the prices customers pay are fair and reasonable for the services they receive.
To do this, ESCOSA requires us to submit a proposal for each four-year regulatory period. With a commitment to put our customers at the heart of everything we do, our business plans are developed with and for our customers. This ensures our plans reflect the services and outcomes customers want us to prioritise. To achieve this, we engage extensively with our customers and stakeholders in many ways. Our plans also reflect the requirements set by our regulators.
We're in the process of preparing our submission for 2020-24, and have been working together with our customers and stakeholders as part of this process. You can learn more about our engagement program at Water Talks.
If you would like any more information on how we are regulated, please contact us.
Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.
SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.