Our Plan 2020-24

Our Plan 2020-24

Our Plan provides an overview of the key elements influencing business planning and operation and was informed by our most extensive customer research and engagement program to-date. Our engagement website Water Talks has details about the four engagement phases which ran from July 2017 to June 2019.

Through rigorous planning and evaluation processes we have balanced the regulated responsibilities we must meet to ensure public health, environmental, economic, technical and safety outcomes, while stretching beyond these to deliver the sustainable service and operating improvements our customers have identified as important to them.

We propose to invest in capital infrastructure, IT infrastructure and operating expenditure to meet basic regulated responsibilities, drive efficiencies in the way we do things, and maintain, improve and expand our assets so our customers can continue to rely on the services we provide.

Between November 2019 and February 2020, ESCOSA reviews the plan and conducts public consultation on what we are proposing to deliver. See ESCOSA’s website for more details.

ESCOSA will release a draft determination in February 2020 ahead of its final determination in May 2020. Delivery of Our Plan will begin in July 2020.

  • Major faults

  • Underway

  • Hewitt Av
  • Rose Park
  • 20/01/2020
  • Water Supply On
  • 20/01/2020 06:51 PM - We are attending to an incident in Rose Park with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07304904.
  • See all major faults

  • Scheduled works

  • Underway
  • Driftwood Ct
  • Teringie
  • 21/01/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 23/01/2020 09:00 AM
    Estimated restore time and water supply back on: 23/01/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Teringie. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works