Our Performance Scorecard

Our Performance Scorecard

We are committed to providing every customer with a great experience. That’s why we continually monitor and benchmark our performance. This enables us to drive ongoing improvements in how we service you.

We work to a set of service standards that our regulator,  the Essential Services Commission of South Australia (ESCOSA), has set for us. ESCOSA has determined these standards based on what customers have told us are their expectations.

Our performance against these service standards is reported quarterly to ESCOSA and also published here, on our website each new quarter.

You can see how we are tracking against our targets for:

  • Major faults

  • Reported

  • East Tce
  • Kadina
  • 26/04/2018
  • Water On
  • 26/04/2018 10:25 AM - We are on-site responding to an incident in Kadina. Water should now be back on. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO: 06324249.
  • See all major faults

  • Scheduled works

  • Underway
  • Ferrers St
  • Mount Gambier
  • 27/04/2018
  • Supply Interruption
  • Estimated start time (water off): 30/04/2018 09:00 AM
    Estimated restore time (water back on): 30/04/2018 10:30 AM

    We’re committed to improving your services and are undertaking maintenance work in Mount Gambier. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works