Our Performance Scorecard

Our Performance Scorecard

We are committed to providing every customer with a great experience. That’s why we continually monitor and benchmark our performance. This enables us to drive ongoing improvements in how we service you.

We work to a set of service standards that our regulator,  the Essential Services Commission of South Australia (ESCOSA), has set for us. ESCOSA has determined these standards based on what customers have told us are their expectations.

Our performance against these service standards is reported quarterly to ESCOSA and also published here, on our website each new quarter.

You can see how we are tracking against our targets for:

  • Major faults

  • Underway

  • Multiple streets
  • Goolwa
  • 19/10/2017
  • Water Quality
  • SA Water customers in Goolwa and surrounding areas, including Goolwa Beach, Goolwa South, Goolwa North and Hindmarsh Island may currently be experiencing discoloured or milky water coming out of their taps.

    This water remains safe to drink.

    During recent planned maintenance in the area, some existing sediment in the local water supply network has been stirred up, resulting in the discoloured water.

    We are working hard to resolve the issue, and we are flushing out the discoloured water. Given the size of the water network in the area, this may take some time. At this stage, we are hoping water supply will return to normal by Friday afternoon.

    We will continue to monitor the situation, and provide updates on our website and Facebook page.

    For further information or any questions, please contact us on 1300 SA WATER.

  • See all major faults

  • Scheduled works

  • Underway
  • Thomas St
  • Croydon
  • 23/10/2017
  • Supply Interruption
  • Estimated start time (water off): 23/10/2017 09:00 AM
    Estimated restore time (water back on): 23/10/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Croydon. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works