We are committed to providing every customer with a great experience. That’s why we continually monitor and benchmark our performance. This enables us to drive ongoing improvements in how we service you.
We work to a set of service standards that our regulator, the Essential Services Commission of South Australia (ESCOSA), has set for us. ESCOSA has determined these standards based on what customers have told us are their expectations.
Our performance against these service standards is reported quarterly to ESCOSA and also published here, on our website each new quarter.
You can see how we are tracking against our targets for:
SA Water customers in Goolwa and surrounding areas, including Goolwa Beach, Goolwa South, Goolwa North and Hindmarsh Island may currently be experiencing discoloured or milky water coming out of their taps.
This water remains safe to drink.
During recent planned maintenance in the area, some existing sediment in the local water supply network has been stirred up, resulting in the discoloured water.
We are working hard to resolve the issue, and we are flushing out the discoloured water. Given the size of the water network in the area, this may take some time. At this stage, we are hoping water supply will return to normal by Friday afternoon.
We will continue to monitor the situation, and provide updates on our website and Facebook page.
For further information or any questions, please contact us on 1300 SA WATER.