Our Plan 2020-24

Our Plan 2020-24

Our Plan 2020-24 provides an overview of the key elements influencing business planning and operation and was informed by our most extensive customer research and engagement program to-date. The four engagement phases which ran from July 2017 to June 2019 are outlined on our engagement website, Water Talks.

Through rigorous planning and evaluation processes we have balanced the regulated responsibilities we must meet to ensure public health, environmental, economic, technical and safety outcomes, while stretching beyond these to deliver the sustainable service and operating improvements our customers have identified as important to them.

We will invest in capital infrastructure, IT infrastructure and operating expenditure to meet basic regulated responsibilities, drive efficiencies in the way we do things, and maintain, improve and expand our assets so our customers can continue to rely on the services we provide.

The Essential Services Commission of South Australia has reviewed Our Plan and conducted public consultation on our proposal before making its final determination. See ESCOSA’s website for more details about their final determination. Delivery of Our Plan will begin in July 2020.

Our Plan 2020-24

Our Plan 2020-24 (download in full)

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Pilatus Dr
  • Direk
  • 05/08/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 07/08/2020 07:30 AM
    Estimated restore time and water supply back on: 07/08/2020 10:00 AM

    We’re improving your services and undertaking maintenance work in Direk. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works