As with water utilities across the world, we have a range of measures in place to manage the impacts of COVID-19, ensuring we can continue to provide safe and reliable water and sewerage services to our customers, and to protect the health of our people and the communities we interact with.
We understand that many of our customers are experiencing financial pressures due to the impacts of COVID-19. If you find yourself having difficulty paying your bill, please contact us as early as possible so we can help you. You can call us on 1300 SA WATER (1300 729 283) to request an extension through our automated phone service or talk to one of our people about a payment arrangement.
The South Australian Government provides a range of concessions to people on low incomes, so check the concessions website or call the Concessions SA Hotline, 1800 307 758, to see if you are eligible for this assistance.
First and foremost, your tap water remains safe to drink. There is no evidence that the COVID-19 virus is transmitted by drinking water. Our existing water treatment and disinfection processes using chlorine and chloramine are effective in deactivating viruses in water supplies.
We are also well prepared to ensure the ongoing safety and reliability of water supply. Our water treatment plants are secure, have back up power supplies and require few staff to operate them, with some operated remotely.
There is no evidence the COVID-19 virus is transmitted via wastewater systems. Our wastewater and recycled water systems have similar disinfection processes to water treatment, including chlorination and ultraviolet (UV), which are proven to be effective at deactivating viruses.
Sludge treatment processes to produce biosolids (organic matter used to improve soils and some crops) are also considered safe.
Additionally, our wastewater treatment and network operators already implement strict hygiene practices and will continue to do so.
For the health and wellbeing of our people and the continuity of essential water and sewerage services, we have implemented a range of social distancing and additional hygiene measures. Along with our advanced technologies and existing remote operation procedures, these measures mean we can continue providing you with reliable water and wastewater services.
More information on drinking water quality, sewerage services and the operation of water and sewer infrastructure can be found in the Water Services Association of Australia’s (WSAA) COVID-19 fact sheet. Water Research Australia have also developed a fact sheet on water and sanitation.
We’ll continue to provide updates via our social media channels.
For information on COVID-19, visit sa.gov.au or contact the South Australian COVID-19 Information Line on 1800 253 787.
Please continue to follow the advice of health authorities and stay safe.
As always, we are here if you need us.
Our people are working across an array of sites to help you, so please don’t hesitate to contact us.
Please also be aware the Customer Service desk on the ground floor of our Adelaide CBD headquarters is temporarily closed, so we encourage you to call, email or visit our website in the meantime.
If you have an urgent network fault to report, please call us on 1300 SA WATER (1300 729 283). Non-urgent network faults can be reported online here.
Based on advice from health authorities to cancel or limit participation in large public gatherings to help prevent the spread of COVID-19, all community, school and technical tours of our operational sites have been cancelled for now. More detailed information can be found on our Tours and Presentations webpage.