Support for customers impacted by bushfires

Support for customers impacted by bushfires

With bushfires having a significant impact on communities across South Australia, we are providing a range of support options to help our customers and property owners as they focus on their recovery efforts.

Support may include:

  • bill payment extensions
  • account adjustments so customers are not charged for water used to prepare and defend properties or water lost through leaks in pipes damaged by bushfires.

Customers with queries about their bills, or who need additional support, are welcome to call us on 1300 SA WATER (1300 729 283).

Advice for managing private rainwater tanks:

  • If the CFS accessed your rainwater tank for firefighting purposes, follow the fire recovery processes or call 08 8553 4446 to have it replenished.
  • PIRSA can provide assistance to farmers and producers affected by bushfires, coordinating emergency fodder, water and fencing through Livestock SA. Call 08 8297 2299 or visit PIRSA’s website for more information.
  • For any other private drinking water needs, you can contact these potable water carting businesses operating in the area:
    *KI Water supplies - 0477 005 350
    *John Barrett - 0419 166 827
    *Gavin Bates - 0433 485 548
  • Bushfire ash and debris can affect the quality of rainwater tanks, and while SA Health advises this does not present a health risk, it can impact colour, turbidity and taste. SA Health advises that if rainwater smells, tastes or looks unusual, you should assume it has been contaminated and take steps to clean and refill your tank. Consider using the water for watering a garden. Visit SA Health’s website for more information on reducing the potential for and removing contamination from rainwater tanks. Although there is generally no need for water quality testing to confirm contamination in this situation, you can speak to our team in the Australian Water Quality Centre on 08 7424 1514 for further advice on the types of water quality testing available.

  • Major faults

  • Underway

  • Port Wakefield Rd
  • Gepps Cross
  • 20/01/2020
  • Water Supply On
  • 20/01/2020 02:04 PM - We are attending to an incident in Gepps Cross with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07304456.
  • See all major faults

  • Scheduled works

  • Underway
  • Laurence St
  • Dover Gardens
  • 24/01/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 27/01/2020 09:00 AM
    Estimated restore time and water supply back on: 27/01/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Dover Gardens. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works