Customer Assist Program

Customer Assist Program

Talk to us if you’re having difficulty paying your bill. We can help find you a payment option and get you back on track.

We understand that sometimes it’s difficult to meet financial obligations and household expenses. Through our Customer Assist Program we help residential customers stay in touch with us and better manage their bills.

We’ll work with you to agree on a payment plan, so that overdue accounts and new bills are paid as early as possible.

We can support you

Payment plan
We can help you set up a weekly, fortnightly or monthly payment schedule.

Short-term deferral
We may be able to help with a short-term payment deferral.

Direct debit
We can help you arrange a direct debit payment option.

A Centrepay arrangement can be set up via telephone to help reduce your payment defaults.

Direct contact
We provide you with a direct point of contact so that together, we can get you back on track.

Regular contact and follow-up
We’ll keep in touch with you regularly by phone call, SMS, email or letter – just let us know what works best for you.

Protection from fees and restriction
We can protect you from overdue fees and water restriction, taking away the worry of debt collection or legal action.

Financial counselling
We can refer you to community agencies for financial counselling, who provide free, confidential and independent financial support and assistance.

Repairs and efficiency check
If you have a water leak, or a dripping tap or toilet, we may be able to organise a licensed plumber to fix these, install a water efficient shower head and provide you with advice on water

If you have longer-term financial difficulties, our Customer Assist Program can help you. The program gives you help and support. Read our Hardship Policy for more information.

For more information about South Australian Government water and sewerage concessions call the Department for Communities and Social Inclusion’s concessions hotline on 1800 307 758 / TTY 08 8226 6789 or visit

For more information, or to join our Customer Assist Program, please call our team in Adelaide on 08 7424 1650

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  • Major faults

  • Reported

  • Dairy Ct
  • Craigburn Farm
  • 15/11/2018
  • Water Supply Interrupted
  • Last Updated: 15/11/2018 12:57 PM - We are on site in Craigburn Farm and the nearby water supply may be unavailable until 15/11/2018 01:15 PM. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. We always aim to minimise inconvenience by restoring supply as safely and quickly as we can. Reference Number WO: 06574671.
  • See all major faults

  • Scheduled works

  • Underway
  • Antares Way
  • Athelstone
  • 17/11/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 20/11/2018 09:00 AM
    Estimated restore time and water supply back on: 20/11/2018 06:00 PM

    We’re improving your services and undertaking maintenance work in Athelstone. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works

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