Talk to us if you’re having difficulty paying your bill. We can help find you a payment option and get you back on track.
We understand that sometimes it’s difficult to meet financial obligations and household expenses. Through our Customer Assist Program we help residential customers stay in touch with us and better manage their bills.
We’ll work with you to agree on a payment plan, so that overdue accounts and new bills are paid as early as possible.
We can help you set up a weekly, fortnightly or monthly payment schedule.
We may be able to help with a short-term payment deferral.
We can help you arrange a direct debit payment option.
A Centrepay arrangement can be set up via telephone to help reduce your payment defaults.
We provide you with a direct point of contact so that together, we can get you back on track.
Regular contact and follow-up
We’ll keep in touch with you regularly by phone call, SMS, email or letter – just let us know what works best for you.
Protection from fees and restriction
We can protect you from overdue fees and water restriction, taking away the worry of debt collection or legal action.
We can refer you to community agencies for financial counselling, who provide free, confidential and independent financial support and assistance.
Repairs and efficiency check
If you have a water leak, or a dripping tap or toilet, we may be able to organise a licensed plumber to fix these, install a water efficient shower head and provide you with advice on water
For more information about South Australian Government water and sewerage concessions call the Department for Communities and Social Inclusion’s concessions hotline on 1800 307 758 / TTY 08 8226 6789 or visit sa.gov.au/concessions.
For more information, or to join our Customer Assist Program, please call our team in Adelaide on 08 7424 1650