Payment Arrangements

Payment Arrangements

We understand that sometimes you can't pay your bill on time. We offer short-term and long-term solutions to help.

Can't pay your bill on time this quarter?

Contact us today on 1300 650 950. We will work with you to find the best payment arrangement for you.

In financial difficulty? Our Customer Assist Program can help

If you have longer-term financial difficulties, our Customer Assist Program can help you. The program gives you help and support.


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  • Major faults

  • Underway

  • King Rd
  • Virginia
  • 20/07/2018
  • Water Supply On
  • 20/07/2018 10:58 PM - We are attending to an incident in Virginia with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 06465568.
  • See all major faults

  • Scheduled works

  • Underway
  • Silkes Rd
  • Paradise
  • 20/07/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 22/07/2018 07:00 PM
    Estimated restore time and water supply back on: 26/07/2018 12:00 PM

    We’re improving your services and undertaking maintenance work in Paradise. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works