How will the Customer Assist Program help me?
Our program works with you to find a solution that fits.
You are also:
- protected from overdue fees
- protected from having your services restricted
- able to access flexible payment schedules
- able to get referred to agencies who can help (e.g. free financial counselling)
- eligible for a Home Water Efficiency check
- protected from further action to recover what you owe.
Read our Hardship Policy for more information.
How can I access the Customer Assist Program?
Contact us today on (08) 7424 1650. We will put you in touch with our Customer Assist Officers.
For more information, you can read our Customer Assist Brochure here.