These terms and conditions apply to payments made online or by phone.
When paying online or by phone, make sure you:
If you make a mistake, your bill might not be paid.
If you pay before 5 pm Monday to Thursday, your payment will be on your account within 24 hours.
If you pay after 5 pm Monday to Thursday, it can take up to 48 hours for your payment to come through.
If you pay on a Friday your payment will be on your account the following Monday.
The transaction you make might still be stopped by your bank. This is why your payment reference number is not a payment confirmation.
If your payment does not go through, you must contact your bank to find out why. We won't know if this happens, so we won't be able to tell you.
In the case where you make a mistake when paying your SA Water bill, we can:
The action we take depends on what sort of mistake it is.
In this situation, the help we can give you is limited. If you make two payments by mistake, but those payments don't clear your outstanding debt, we may not be able to give you back your money. Please call us if you need help with this type of mistake.
What we do will depend on whether or not you own the property being billed. If you do, we can arrange a refund in the way that best suits you. If you don't own the property, we may need to see proof of payment before we take any action.
You will need to give us proof of payment, such as a bank statement, to start this process. Call us for more information if you are unsure.
Any refunds you are owed will be issued by cheque. Cheques can take up to five working days to process, before they are posted to you. The total time it takes for you to receive your money also includes things we can't control, such as any delays with Australia Post.
Click here to visit our payment options page and pay your bill.