Terms and Conditions of Payment (internet/phone)

Terms and Conditions of Payment (internet/phone)

These terms and conditions apply to payments made online or by phone.

About your payments

  1. You can only pay by credit card.
  2. We do not accept American Express cards.
  3. We do not accept Diners cards.
  4. The maximum amount you can pay is $100,000.
  5. You will get a reference number for your transaction.

Make sure you get the details right

When paying online or by phone, make sure you:

  • Enter the right bill information.
  • Enter the right payment information.

If you make a mistake, your bill might not be paid.

How long does it take?

If you pay before 5 pm Monday to Thursday, your payment will be on your account within 24 hours.

If you pay after 5 pm Monday to Thursday, it can take up to 48 hours for your payment to come through.

If you pay on a Friday your payment will be on your account the following Monday.

Your payment can still be declined – and we won't know about it

The transaction you make might still be stopped by your bank. This is why your payment reference number is not a payment confirmation.

If your payment does not go through, you must contact your bank to find out why. We won't know if this happens, so we won't be able to tell you.

What can I do if I make a mistake with my payment?

In the case where you make a mistake when paying your SA Water bill, we can:

  • Give you a refund.
  • Transfer the money to another account.
  • Leave the money in credit on your account.

The action we take depends on what sort of mistake it is.

The first thing you need to know is we can't return money if you have an outstanding debt with us

In this situation, the help we can give you is limited. If you make two payments by mistake, but those payments don't clear your outstanding debt, we may not be able to give you back your money. Please call us if you need help with this type of mistake.

In the case where you accidentally pay us twice

What we do will depend on whether or not you own the property being billed. If you do, we can arrange a refund in the way that best suits you. If you don't own the property, we may need to see proof of payment before we take any action.

In the case where you make a typo and the payment goes through, we will need to trace it

You will need to give us proof of payment, such as a bank statement, to start this process. Call us for more information if you are unsure.

Refunds take five working days to process

Any refunds you are owed will be issued by cheque. Cheques can take up to five working days to process, before they are posted to you. The total time it takes for you to receive your money also includes things we can't control, such as any delays with Australia Post.

Click here to visit our payment options page and pay your bill.

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  • Major faults

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  • Soutchak St
  • Fairview Park
  • 18/12/2017
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