Understanding Your Bill

Understanding Your Bill

Your SA Water Bill has a lot of information on it. It is important you understand what it all means. For information about the cost of our services, please visit our Water and Sewerage Prices page.

Electronic Billing (eBills)

Residential customers can now receive their water bills electronically by registering with mySAWater. To register please click the button below.

Register

How to read your SA Water Bill

Some of the information on the front of your bill relates to information on the reverse.

example of a bill

1. Water use (variable)

The graph on your bill shows your average daily water use, compared with the same quarter from the previous years.

2. Water supply 

Your water charges comprise two parts:

  1. A fixed water supply charge
  2. A variable or tiered charge for water use (up to 1.4247 kilolitres).

There is a state-wide price for water. That means, regardless of where you live – in metropolitan Adelaide or a regional area – you pay the same price per kilolitre (kL: 1 kL equals 1000 litres) as every other residential customer, no matter how much it costs us to get the water to you.

Your water charge is based on how much water you use and so changes each quarter.

Water prices are reviewed annually (financial year).

3. Sewerage (access charge)

This cost is for the removal and treatment of sewage and used water from your property. It is based on your property value as determined by the Valuer-General. If you have any questions about your property valuation, please contact the Valuer-General.

4. SA Government concession

You may be able to claim a remission of water and sewerage rates if you are an eligible concession card holder or assessed as having a low income. Visit sa.gov.au/concessions or call 1800 307 758 to find out more.

5. Account number

This number is a unique reference for your property. Keep it handy if you are contacting us or paying your bill online.

6. Invoice date

This is the date we prepared your bill.

7. Previous balance

This is the amount of your last bill.

8. Amount paid / New charges

Amount paid: This is how much you paid towards your last bill.
New charges: This is what you need to pay on your current bill.

9. Pay by

You need to pay your bill by this date. If you are unable to pay by this date, contact us to talk about your options, like a payment plan.

10. Total due

This is the total amount you need to pay us. It includes the current charges and any unpaid amounts.

11. Paying your bill

This is the total amount owed. It may include unpaid amounts from previous accounts.

12. Paying your bill

We offer a range of payment options, including direct debit. Click here for more information.


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  • Major faults

  • Reported

  • Fisher Rd
  • Hill River
  • 19/08/2018
  • Main Break
  • Last Updated: 19/08/2018 02:14 PM - We have a report of an incident in Hill River. Water supply nearby may be impacted. Traffic management may be in place. Reference Number WO: 06510598.
  • See all major faults

  • Scheduled works

  • Underway
  • Jetty Rd
  • Glenelg
  • 20/08/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 20/08/2018 09:00 PM
    Estimated restore time and water supply back on: 21/08/2018 06:00 AM

    We’re improving your services and undertaking maintenance work in Glenelg. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works