The water meter on your property is used to measure how much water is used.
When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap. Our meters work on what is known as a rotary piston. A number register is connected to the piston. When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap.
As water flows through your meter, the piston rotates. The water moves the piston through a fixed rotation. One rotation on your meter represents one litre of water used. At the end of that rotation, the numbers turn on the number register.
If your meter is damaged or leaking, you can easily report this online by clicking Report a Fault Online. Also consider an isolation tap instead of turning your meter on and off.
If you can't find your meter, we might be able to help. Give us a call on 1300 650 950.
You can use your meter to investigate leaks. Learn more about leak detection.
If we can't access your meter for whatever reason, where possible we will leave a card to tell you we couldn't read your meter and a reason why.
If you are able to, you can read the meter yourself and provide the reading to us online, or by email or phone.
If your meter can't be read, or you are unable to provide a reading before your next billing date, we will send you an estimated bill.
In the case of meter damage or meter theft, we may waive the cost associated with the repair or replacement of the meter. Contact our Customer Care Centre to help you through the process.