Your Meter

Your Meter

The water meter on your property is used to measure how much water is used.

How your meter works

When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap. Our meters work on what is known as a rotary piston. A number register is connected to the piston. When you turn on a tap, the pressure in the water main pushes water through the meter, into your pipes, and out of the tap.

As water flows through your meter, the piston rotates. The water moves the piston through a fixed rotation. One rotation on your meter represents one litre of water used. At the end of that rotation, the numbers turn on the number register.

Damaged or leaking meters

If your meter is damaged or leaking, you can easily report this online by clicking Report a Fault Online. Also consider an isolation tap instead of turning your meter on and off.

Locating your meter 

If you can't find your meter, we might be able to help. Give us a call on 1300 650 950.

Using your meter to find leaks

You can use your meter to investigate leaks. Learn more about leak detection.

If SA Water can't read your meter

If we can't access your meter for whatever reason, where possible we will leave a card to tell you we couldn't read your meter and a reason why.

If you are able to, you can read the meter yourself and provide the reading to us online, or by email or phone.

If your meter can't be read, or you are unable to provide a reading before your next billing date, we will send you an estimated bill.

Lost or stolen meters

In the case of meter damage or meter theft, we may waive the cost associated with the repair or replacement of the meter. Contact our  Customer Care Centre to help you through the process.

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  • Major faults

  • Reported

  • East Tce
  • Kadina
  • 26/04/2018
  • Water On
  • 26/04/2018 10:25 AM - We are on-site responding to an incident in Kadina. Water should now be back on. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO: 06324249.
  • See all major faults

  • Scheduled works

  • Underway
  • Ferrers St
  • Mount Gambier
  • 27/04/2018
  • Supply Interruption
  • Estimated start time (water off): 30/04/2018 09:00 AM
    Estimated restore time (water back on): 30/04/2018 10:30 AM

    We’re committed to improving your services and are undertaking maintenance work in Mount Gambier. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.

  • See all scheduled works