If you believe your meter is not accurate, you can apply for it to be tested. We will either test the meter on your property (on-site) or send it to a laboratory (off-site).
Water Meter Test Application (20mm - 25mm)
We test the accuracy of your meter by measuring 200 litres of water through two devices. One is your meter; the other is calibrated test equipment.
The calibrated test equipment accurately measures water passed through it. This result is then compared with your water meter's registered reading. All results are recorded.
To verify the results we may do the test twice. This test is highly reliable, and is completed on the day.
It takes about 10 working days for us to remove your meter and send it for off-site testing. The tests then take another 10 working days. In some cases it may take longer.
For off-site testing, your meter is sent to the Australian Irrigation and Hydraulics Technology Centre. This is at the University of South Australia's Mawson Lakes campus. The laboratory is accredited by the National Association of Testing Authorities.
When this happens, your meter will be replaced by SA Water. It will not be put back into service.
All results are returned to SA Water.
We charge fees for testing so we can cover the cost of the service. Please see the relevant meter test application form for further information.
If your meter test registers an accuracy error of more than 5% (fast or slow), then you will not be charged.
Please see our other fees page for more information
Any meter testing charges that apply, are added to the customer account. Only the SA Water account holder can authorise this to occur. Customer accounts are held by property owners.
SA Water will notify you in writing of the test results and you will be given an opportunity to approve before we proceed.
More than 99% of the meters we test due to customer enquiries are found to be accurate.
We will remove and replace your meter at no cost. We may also adjust the water usage on your account.
Click here to contact us if you have more questions.
18/12/2017 3:26 PM - We are on-site responding to an incident in Henley Beach South. Our crews may remain on site to perform further work. Traffic restrictions may also apply. Reference Number WO:06151098