Alterations to your property

Alterations to your property

If you plan to build or do any alteration work on your property, you need to tell us if the work will impact on any SA Water services. You must notify us before work starts. If you are not sure whether it will impact on our services, please contact us.

As a guide, works that could impact SA Water services include:

  • building a new house
  • extending your home
  • building a shed, carport or swimming pool
  • landscaping work.

Your local council may also have approval requirements for alterations.

Dial Before You Dig

No matter the size of your project, advise Dial Before You Dig when and where you plan to dig. Whether your work is simple landscaping or complex drilling, contacting Dial Before You Dig is an important step.

When you contact Dial Before You Dig, organisations like SA Water are contacted. These utilities can tell you where pipes or cables are located.

Why should I call Dial Before You Dig?

If you accidentally damage a utility's underground services, you may face fines. If you damage SA Water infrastructure, you may also cause inconvenience and disruption to the rest of the community.

In some cases, especially with electrical cabling, you may even be placing lives in danger.

Dial Before You Dig is a free referral service

This service helps you locate underground utilities anywhere in Australia. Anyone can use the service. Some of those who would usually take advantage of the service include:

  • Utilities locators
  • Excavators
  • Electricians
  • Plumbers
  • Planners
  • Developers
  • Farmers
  • Land surveyors
  • Builders' contractors
  • Homeowners
  • Landscapers.

How long does it take to receive information from the service?

Most utilities provide plans within two working days.

More information and answers to questions can be found here

How to contact Dial Before You Dig

Phone 1100 (free call).

Visit the Dial Before You Dig website.  

Applications for building alteration

How do I notify SA Water of my water or sewer service alteration?

You must complete the Connection Application form and specify the alterations you will be undertaking.

Do I need to submit a building plan?

If the service alterations include any construction work, you will need to submit a building plan.

What else do I need to include?

Your application must include all details and drawings. Where applicable, you need to submit a site plan indicating an easement alignment.

How long does the application process take?

Once we receive your application, it will be processed within 20 working days. Approval is subject to a number of conditions. During the process, we will assess the potential impact on water and sewer networks.

What are my backflow prevention requirements?

This fact sheet provides an overview of SA Water and customer obligations to protect the public water supply.

How do I move my meter?

You must complete the Connection Application form and specify where you need the meter moved to.

For more information about moving your meter, including the process and fees, please read the Meter Relocation [407 kB] fact sheet.

Demolishing a property

If you have a water or sewerage connection and are in the process of demolishing and rebuilding, you may request a temporary water meter removal for the period of 60 calendar days. You can do this by completing the Connection Application form and completing the Disconnection section.


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  • Major faults

  • Underway

  • Multiple streets
  • Goolwa
  • 19/10/2017
  • Water Quality
  • SA Water customers in Goolwa and surrounding areas, including Goolwa Beach, Goolwa South, Goolwa North and Hindmarsh Island may currently be experiencing discoloured or milky water coming out of their taps.

    This water remains safe to drink.

    During recent planned maintenance in the area, some existing sediment in the local water supply network has been stirred up, resulting in the discoloured water.

    We are working hard to resolve the issue, and we are flushing out the discoloured water. Given the size of the water network in the area, this may take some time. At this stage, we are hoping water supply will return to normal by Friday afternoon.

    We will continue to monitor the situation, and provide updates on our website and Facebook page.

    For further information or any questions, please contact us on 1300 SA WATER.

  • See all major faults

  • Scheduled works

  • Underway
  • Thomas St
  • Croydon
  • 23/10/2017
  • Supply Interruption
  • Estimated start time (water off): 23/10/2017 09:00 AM
    Estimated restore time (water back on): 23/10/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Croydon. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works