• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

Information for plumbers

Information for plumbers

The technical regulation of plumbing in South Australia is looked after by the South Australian Office of the Technical Regulator (OTR). The OTR is responsible for:

  • Certificate of compliance management.
  • Internal drainage plans.
  • The building plans' internal plumbing design.
  • Plumbing standards.
  • Plumbing product approval.
  • Fire service inspections.
  • Recycled water - first fix in ground, first fix in wall.
  • Backflow prevention.
  • Plumbing compliance – investigation of sub-standard performance, complaints and associated enforcement action.
  • Plumbing and drainage inspections of private pipework.

To book a plumbing inspection, call the OTR on 1300 884 055.

To obtain internal drainage plans, call the OTR on 1300 760 311 or email them here.


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  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Rugby St
  • Dover Gardens
  • 26/03/2017
  • Supply Interruption
  • Estimated start time (water off): 28/03/2017 08:00 PM
    Estimated restore time (water back on): 29/03/2017 04:00 AM

    We’re committed to improving your services and are undertaking maintenance work in Dover Gardens. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works