Smart meters

Smart meters

Get smart about your water use. Become a smart meter customer today.

Smart meters explained

A smart meter is a digital device that measures, in near real time, the amount of water you use. This information is then available for you to view in an online dashboard.

Benefits of having a smart meter

Having a smart meter lets you take control of the way you use your water. Armed with information you can better manage your costs and minimise any water loss. For example, with a smart meter you can be alerted via email or SMS to any issues like a potential leak in your home’s plumbing. It can also highlight abnormal or high water use.

Installing and using a smart meter

We will install the meter on your property. It’s a simple job and you don’t need to be at home. Your water supply may be temporarily interrupted, usually for less than one hour. We will let you know before we’re due to install the meter and when it’s done. You can then set up an account online and see your water use information as well as set a leak alert and generate water use reports.

Registering your interest

Our current smart meter service is primarily used by businesses however if you would like one at home give us a call.  You can contact our Customer Care Centre at or 1300 SA Water  (1300 729 283).

Protecting your data

We take the management and collection of customer information very seriously. Rest assured the smart meter will only send us your water use information, not your personal information. Access to your account is protected by your account username and password that you’ll need to keep confidential. We have appropriate security measures in place to also ensure your water use data is protected.  Find out more about our Privacy policy and Information Management

  • Major faults

  • Underway

  • Randolph Ave
  • Parkside
  • 14/03/2020
  • Water Supply On
  • 14/03/2020 01:37 PM - We are attending to an incident in Parkside with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07380334.
  • See all major faults

  • Scheduled works

  • Underway
  • Ashbrook Av
  • Payneham
  • 03/04/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 03/04/2020 09:00 AM
    Estimated restore time and water supply back on: 03/04/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Payneham. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works