The meter measures how much water you use. We use this information to accurately bill you for the water used at your property. The meter’s rotary piston has a number register connected to it that records your water use.
When you turn on a tap, the pressure in the water main pushes water through the meter along your pipes and out of your tap. As water flows through the meter, the piston rotates. One rotation on the meter represents one litre of water used.
The water meter remains the property of SA Water and we will visit your property to inspect, maintain and repair or replace it as necessary.
Please keep the water meter free from obstructions so it can be easily read and maintained. The tap on the water meter must be on, except when repairs or maintenance work is underway. Property owners are responsible for any water loss if the tap malfunctions.
We will visit your property to read the meter. Please let us know of any dangers, like an aggressive dog, that we need to be aware of when entering your property.
Accurate bills for our customers are important to us, so if our reader cannot access the meter at your property we will leave a card to let you know. You can read the meter yourself and provide the reading to us online, or by email or calling us on 1300 SA WATER (1300 729 283). Without a reading we will send you an estimated bill.
If you are unable to find the meter on your property, call us on 1300 SA WATER (1300 729 283). If the meter is leaking, damaged or has been stolen, please let us know by either reporting it online or calling 1300 SA WATER (1300 729 283), so that we can repair or replace it, we may waive the cost associated with this.