mySAWater – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time mySAWater will be unavailable.

Report a Fault, Major Faults and Scheduled Works Map – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time customers will need to report faults via 1300 729 283 and fault information will be not updated.

Water & pets

Water & pets

Pets must have a constant supply of clean drinking water. Below are some tips for managing the water you give to your pets.

  • Dogs and cats: Make sure your dogs and cats have access to a large bowl of clean water, one with a heavy base so it can't be knocked over. In summer, try to keep the bowl in the shade to keep the water cool. Keep their water bowl clean. It can grow mould and turn into a mosquito breeding ground if the water is not changed often.
  • Birds: Birds love to splash in water. Bowls in aviaries can become soiled rapidly. Try to replace the water in aviaries daily, and keep in a partially sealed feeder.
  • Guinea pigs and rabbits: Consider giving guinea pigs and rabbits a drip-feed water bottle. That way the water will stay clean.
  • Fish and living aquatic creatures: Chloramination is used to disinfect filtered and cleaned drinking water. It can be toxic to fish even at low levels so needs to be removed or neutralised before using the water in fish tanks, aquariums or ponds. Click here for more information on how to do this or visit this page to see if your suburb receives chloraminated water.

Where can I get more advice?

Contact your local vet, the RSPCA or the Animal Welfare League. All three will be able to provide expert advice.


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  • Major faults

  • Reported

  • Hazel St
  • Ascot Park
  • 21/09/2019
  • Water Supply Interrupted
  • Last Updated: 21/09/2019 11:24 AM - We are on site in Ascot Park and the nearby water supply may be unavailable until 21/09/2019 02:09 PM. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. We always aim to minimise inconvenience by restoring supply as safely and quickly as we can. Reference Number WO: 07139709.
  • See all major faults

  • Scheduled works

  • Underway
  • Golden Grove Rd
  • Golden Grove
  • 21/09/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 23/09/2019 09:00 PM
    Estimated restore time and water supply back on: 24/09/2019 07:00 AM

    We’re improving your services and undertaking maintenance work in Golden Grove. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

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