mySAWater – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time mySAWater will be unavailable.

Report a Fault, Major Faults and Scheduled Works Map – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time customers will need to report faults via 1300 729 283 and fault information will be not updated.

Fish and chloraminated water

Fish and chloraminated water

Important information for fish tanks, aquarium or pond owners

We disinfect drinking water to protect public health so it is safe for people to drink. However, fish and other living aquatic creatures are sensitive to chloramine, one of our disinfectants applied to cleaned and filtered water.

If you have a fish tank or pond and your water supply is disinfected with chloramine, protect your fish or other living aquatic creatures by removing or neutralising the chloraminated tap water before using it in your pond or tank.

How to neutralise your chloraminated water

It is easy to neutralise chloraminated water by using a water conditioner or carbon filter. The best solution for neutralising chloramine in your water will depend on your situation. If you’d like specific advice on the most appropriate product for your situation please contact your local pet shop or aquarium retailer.

Chloramine is made by combining ammonia and chlorine. While very small amounts of ammonia can sometimes be present naturally in fish tanks and ponds, even at low levels the ammonia in chloraminated water can be harmful to fish and other aquatic creatures.

If you’re unsure if your drinking water supply is chloraminated, simply use our what’s in your water service or get in touch with us on 1300 SA Water (1300 729 283).

  • Major faults

  • Underway

  • Hazel St
  • Ascot Park
  • 21/09/2019
  • Water Supply On
  • 21/09/2019 02:24 PM - We are attending to an incident in Ascot Park with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07139709.
  • See all major faults

  • Scheduled works

  • Underway
  • Golden Grove Rd
  • Golden Grove
  • 21/09/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 23/09/2019 09:00 PM
    Estimated restore time and water supply back on: 24/09/2019 07:00 AM

    We’re improving your services and undertaking maintenance work in Golden Grove. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

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