• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

Pay your bill

Pay your bill

We offer many ways to pay your SA Water bill. You can choose the one that suits you best. For information about the cost of our services, including late payment fees, please visit our Water and Sewerage Prices page.

Pay now by credit card

Click here to go to our secure payment site. If this is your first time paying with us online, make sure you read our terms and conditions.

Direct debit

One of the easiest ways to stay on top of your bill is to use direct debit. You can choose how much you want to pay and when to pay it. We let you decide: Weekly, fortnightly, monthly or quarterly.

We don't charge you any fees to set up a direct debit account, and we still mail you the associated bill. That way, you can see if you are paying enough to cover your water charges.

Important things to know about direct debit with us

If you wish to set up direct debit, you need to understand:

  1. You can't use it to pay off any debts you have with us, unless we have approved it. If you do have an outstanding debt, please read about payment arrangements here.
  2. You cannot use credit cards for direct debit.

How to set up direct debit with us

All you need to do is download the Direct Debit Request Form [PDF, 377 kB] and return it to us either by post, fax or email. We will post you a copy if you are unable to print it – click here to contact us.

It will take up to 10 business days for us to process your form. We will send you written confirmation once this is complete.

Where to send your form

You need to send your form to SA Water (Collections):

Post:     GPO Box 1751, Adelaide SA 5001
Fax:       08 7003 3332
Email:   Click here

Pay over the phone – 24/7

Call 1300 650 870 and pay using your credit card. If this is your first time paying with us over the phone, make sure you read our terms and conditions.

BPAY payments

You can only use BPAY® if you are registered for this service with your financial institution. Visit the BPAY website for more information.

Biller code: 8888

Your Reference number: Find your number next to the BPAY logo on the front of your bill.

Centrepay payments

If you're a Centrelink customer, you can use this free, direct bill-paying service. Call 1300 650 950 for more information.

Pay by post

Tear the payment slip off your bill and post it to us with your cheque or money order to:

SA Water
GPO Box 4682
Melbourne, VIC 3001

Pay in person

You can pay your account at any Australia Post or Commonwealth Bank branch. Note that you can't pay by credit card this way.

If you're in Adelaide's CBD, you can come to SA Water House to pay your account. Our address is 250 Victoria Square/Tarntanyangga, Adelaide. All payment options are available to use at SA Water House.

  • Major faults

  • Reported

  • William ST
  • Middleton
  • 28/11/2015
  • Water Off
  • Water supply in the surrounding area may be impacted as we resolve this issue. Traffic restrictions may also apply.

  • See all major faults

  • Scheduled works

  • Underway
  • Hackney Road
  • Adelaide
  • 20/11/2015
  • Upgrade
  • Major works to upgrade a water main under the northbound lane of Hackney Road, between North Terrace, Adelaide and Park Terrace, Gilberton are currently underway.

    Works are being undertaken daily between 7am and 5pm. Some night works are also occuring at the intersection of Hackney Road/Botanic Road and along Park Road.

    Traffic management is in place around the work site. Please observe all signage and directions.

    Water outages for properties along the eastern side of Hackney Road and Park Terrace, Gilberton are expected. Affected properties will be notified in advance.

    For more information click here.

  • See all scheduled works