Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Submit a Meter Reading

Submit a Meter Reading

If you have received a card in your letterbox from us or received an estimated bill asking for a meter reading, you can do so by completing this form. Please take a photo of your meter reading before starting this form. You’ll need to attach the photo before the form can be submitted.

Login or register to mySAWater to submit your meter reading online. You can also receive your bills via email, view your water use and manage your account online. Register or Login.

Or you can submit your meter reading here.

The information you provide in this form is subject to SA Water's Privacy Policy

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Customer Type
Did you receive a card in your letterbox asking you to provide a meter reading?
Did you receive an estimated bill? or a notice of high water use?
Are you the SA Water account holder?
It's on the right hand side of the front page of your SA Water Bill (Include the * symbol if present).
We're Sorry

This form is for customers who received a card in their mailbox asking them to provide us with a reading. You have indicated that you haven’t received a card from us.

If you have any questions about Your Meter or Your Bill, you can always Contact Us.

Property Address

Please provide your meter reading(s) and a photo of the reading(s) provided

Record all the black and white numbers, starting from left to right, including any leading zeros e.g. 004510
For example, 31 3 2024
Accepted file formats: .jpg, .jpeg, .png, .tiff, .tif
Accepted file formats: .jpg, .jpeg, .png, .tiff, .tif
Accepted file formats: .jpg, .jpeg, .png, .tiff, .tif
Accepted file formats: .jpg, .jpeg, .png, .tiff, .tif
Accepted file formats: .jpg, .jpeg, .png, .tiff, .tif
Warning Sorry, you can only enter a maximum of 5 Meter Readings per submission.
+ Add Another Meter - Remove Meter Continue

Your Details

Here is a preview of your submission.


  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works