Accessibility statement

Accessibility statement

Inclusive web design

We are committed to making sure the content on this website is available to everyone, including readers using assistive technology or accessibility features.

We are currently reviewing the website’s existing accessibility, and through a prioritised schedule of improvements, are working towards compliance with the Web Content Accessibility Guidelines.

If you are unable to access any content on this website due to a disability, or for any other reason, please contact us at or call 1300 SA WATER (1300 729 283).

Easy to read

We have available a number of Easy Read documents covering important information when dealing with SA Water.

  1. How to understand and pay your water bill
  2. Our Disability Access and Inclusion Plan
  3. How to find water leaks and read your meter
  4. How to save water at your home
  5. Support for paying your bill
  6. Water prices for homes
  7. How to keep sewers healthy

What support is available to me?

Priority services

We're committed to making sure our services are accessible. If you have a disability or health condition, are of senior age, or speak a language other than English at home, you could benefit from Priority Services:

  • Self meter reads
  • Large print bills
  • Interpreter and relay services

Learn more about our Priority Services and if they can help you.

If you’re having difficulty paying your bill

We can help you get back on track. Find out more about the Customer Assist support available to you. You can call our Customer Assist team on 1300 SA WATER (1300 729 283) during business hours or email The sooner you talk to us, the sooner we can help you.

Accessing SA Water House

We understand that it can be helpful to plan your visit to SA Water House, in the Adelaide CBD. Here's some useful information to make your visit easier:

Opening hours: 8.30am to 5pm Monday to Friday

Location: 250 Victoria Square, Adelaide 5000

Get directions

Explore our comprehensive guides for accessing SA Water House from both Angas Street and Wakefield Street entrances. These guides provide essential information, including how to enter from each street, the location of public spaces within the building and detailed instructions on accessing specific areas.

Different ways you can provide feedback

How did we do? To help us improve your experience with us online, please fill out this short survey.

You can send a specific question or feedback.

Related links

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works