Accessibility statement

Accessibility statement

We are committed to making sure the content on this website is available to everyone, including readers using assistive technology or accessibility features.

We are currently reviewing the website’s existing accessibility, and through a prioritised schedule of improvements, are working towards compliance with the Web Content Accessibility Guidelines

If you are unable to access any content on this website due to a disability, or for any other reason, please contact us at accessibility@sawater.com.au or call 1300 SA WATER (1300 729 283).

Easy Read logo

We are writing Easy Read documents for some important information. We now have two documents you can read.

  1. How to understand and pay your water bill
  2. Our Disability Access and Inclusion Plan

Your feedback helps us improve

Understanding the diverse and specific needs of our customers helps us to continuously improve our services. If you have feedback to help us improve our accessibility, please contact us in the way that best suits you.

Send us your suggestions



Different ways you can provide feedback

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Email us
phone-icon
Call us on
1300 SA WATER (1300 729 283)
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Web chat
8:30am to 5:00pm
Monday to Friday
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In person at SA Water House
8:30am to 5:00pm
Monday to Friday
Deaf, hearing or speech impaired customers.
Contact us through the National Relay Service and ask for SA Water on 1300 729 283.
  • TTY users phone 133 677 then ask for SA Water on 1300 729 283
  • Speak and Listen users phone 1300 555 727 then ask for SA Water on 1300 729 283
  • Free translating and interpreting services
    Do you need an interpreter? Use our free interpreting service by calling 131 450 and ask them to connect you with SA Water
    Calling from overseas
    You can contact us on +61 8 7424 1735

    • Major faults

    • Underway

    • Polkinghorns Rd
    • Arthurton
    • 18/06/2020
    • Water Supply On
    • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
    • See all major faults

    • Scheduled works

    • Underway
    • Spruance Rd
    • Elizabeth East
    • 11/06/2021
    • Temporary Supply Interruption
    • Estimated start time and water supply off: 15/06/2021 09:00 AM
      Estimated restore time and water supply back on: 15/06/2021 04:00 PM

      We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


    • See all scheduled works