Contact Us

Contact Us

Service Faults

You can now report minor faults and leaks easily online by clicking Report a Fault Online

If you are experiencing a fault with your water or sewage service, or a water quality issue, please contact us on 1300 SA Water.

I am contacting SA Water as a:

Complaints and feedback

We welcome your comments, compliments and suggestions.

If you have had an unsatisfactory experience with us, we would like to know. As a first point of contact, please call us on 1300 SA WATER (1300 729 283).

If you were unable to get a resolution with us over the phone, you can lodge your complaint online. A member of our Customer Advocacy & Resolution team will review your complaint and will contact you to discuss the next steps.

You can also use this form to provide us with compliments, feedback or other comments. Each page on this website also has a space at the bottom to submit feedback on your experience.

Our complaint and dispute resolution policy is available to read here.

Moving Property

The following may help with your enquiry:

Buying, Moving and Selling
Update my Billing Address form

Still need assistance?

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Looking to modify or request a new connection?

Use the online application form below to complete this request:

Apply now

For additional information on the application process please refer to Connecting a new service.

Still need further assistance?

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Pay a bill

SA Water offers a number of ways to pay your bill.

Online

You can pay your account any time of the day, any day of the week using your credit card through our secure online service.

Direct Debit

You can download an application form or call us on 1300 SA WATER (1300 729 283) to arrange payment from your cheque or savings account.

Other payment options

You can learn about our other payment options here. If you require assistance paying a bill, please contact us on 1300 SA WATER (1300 729 283) (8.30am to 5pm, Monday to Friday).

Trade Waste

The following may help with your enquiry:

Apply to discharge Trade Waste
Liquid Hauled Waste

Still need assistance?

Phone: (08) 7424 1336
Fax: (08) 7003 3366
Email: tradewastebranch@sawater.com.au

Water Efficiency

The following may help with your enquiry:

Tips for saving water in your business
Water Efficiency Audits

Call us on 08 7424 3753 to find out how we can work with you to improve your water efficiency.

Report a fault or check fault status

Faults

You can report a fault online.

Other service issues

To report all other service issues please contact us on 1300 SA WATER (1300 729 283).

Planned works and Service Interruptions

Planned works and service interruptions are posted on major faults and scheduled works page.

Looking for ebilling and online account management?

Residential customers can switch to ebilling with mySAWater, as well as view, pay and manage your account easily anytime 24/7.

mySAWater

Register

Login

Complaints and feedback

We welcome your comments, compliments and suggestions.

If you have had an unsatisfactory experience with us, we would like to know. As a first point of contact, please call us on 1300 SA WATER (1300 729 283).

If you were unable to get a resolution with us over the phone, you can lodge your complaint online. A member of our Customer Advocacy & Resolution team will review your complaint and will contact you to discuss the next steps.

You can also use this form to provide us with compliments, feedback or other comments. Each page on this website also has a space at the bottom to submit feedback on your experience.

Our complaint and dispute resolution policy is available to read here.

Buying, selling or moving house?

Updating your postal address

As a residential customer, you can update your postal address or switch to electronic billing by using mySAWater at:

Update my Postal Address

Buying and Selling (transfer of property ownership)

If you are buying or selling a property, your conveyancer will handle everything throughout the process (including any necessary changes to your SA Water accounts). Please contact your conveyancer about this process.

Additional information can be found at Buying, Moving and Selling

Still need further assistance?

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Looking to modify or request a new connection?

Use the online application form below to complete this request:

Apply now

For additional information on the application process please refer to Connecting a new service.

Still need further assistance?

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Pay a bill

SA Water offers a number of ways to pay your bill.

For all available billing options, please visit the pay your bill page at:

Pay your bill

Payment Arrangements

The following may help with your enquiry:

Managing your bill
Understanding your bill
Concessions

Still need assistance?

You can call us on 1300 SA WATER (1300 729 283), or apply for an extension on your bill.

Leakage allowances

To see if you are eligible for a leaking allowance, please read our information on leaks and obtaining a leakage allowance.

SA Water may provide you with an allowance if you discover that you have had a leak in your private pipework.

If you require assistance applying for a leakage allowance, please contact us on 1300 SA WATER (1300 729 283).

Report a fault or check fault status

Faults

You can report a fault online.

Other service issues

To report all other service issues please contact us on 1300 SA WATER (1300 729 283).

Planned works and Service Interruptions

Planned works and service interruptions are posted on major faults and scheduled works page.

Your water meter

The following may help with your enquiry:

How do I read my meter
Submit your meter reading
Meter Testing
Understanding your bill
Managing your bill

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Other enquiries

For all other enquiries, you can contact us via the general enquiry form.

Looking to modify or request a new connection?

Use the online application form below to complete this request:

Apply now

For additional information on the application process please refer to Connecting a new service.

Still need further assistance?

You can contact us online, or by calling us on 1300 SA WATER (1300 729 283).

Land Developments

For Land Development enquiries, please email ld@sawater.com.au

Major Developments

For Major Land development enquiries, please email majorld@sawater.com.au

Deaf, hearing or speech impaired customers.

Contact us through the National Relay Service and ask for SA Water on 1300 729 283.

  • TTY users phone 133 677 then ask for SA Water on 1300 729 283
  • Speak and Listen users phone 1300 555 727 then ask for SA Water on 1300 729 283
Free translating and interpreting services
Do you need an interpreter? Use our free interpreting service by calling 131 450 and ask them to connect you with SA Water
Calling from overseas
You can contact us on +61 8 7424 1735

  • Major faults

  • Underway

  • Mount Crawford
  • 14/09/2018
  • Water Off
  • Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.

    SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.

  • See all major faults

  • Scheduled works

  • Underway
  • Nelson St
  • South Plympton
  • 18/09/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 21/09/2018 09:00 AM
    Estimated restore time and water supply back on: 21/09/2018 03:00 PM

    We’re improving your services and undertaking maintenance work in South Plympton. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

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