Every day, SA Water's people embrace the challenge of delivering safe, sustainable and affordable water services to more than 1.5 million South Australian customers. Owned by the Government of South Australia, SA Water manages more than $13 billion worth of assets, our water quality expertise is recognised internationally and we are a leader in wastewater recycling. We employ more than 1400 people, each one helping to ensure that we deliver efficient and responsive services to our customers into the future.
The aim of this policy is to demonstrate SA Water's commitment to collect, use, disclose and store personal information in a manner that meets community expectations and reflects current South Australian Government information privacy principles.
The objectives of this policy are:
This policy applies to all personal information, customer personal information and employee records collected, used, disclosed and stored by SA Water. It covers all media in which information is collected and stored e.g. paper, electronic, film, and recording. This policy also applies to corporate customer information collected, used, disclosed and stored by SA Water.
SA Water will ensure that, wherever possible, our customers and employees retain some control over the way information about them is collected, used, disclosed and stored.
1.1 SA Water will ensure openness, transparency and accountability in its management of personal information.
2.1 SA Water will only collect personal information from customers for the main purpose of:
2.2 SA Water may also collect personal information from customers for the connected functions of:
Refer to SA Water Corporation Act 1994 Section 7(1) and (2d) for main purpose and Section 7 (2a,b,c,e,f) for connected purpose.
2.3 SA Water will only collect personal information on employees for a lawful purpose directly related to employment.
2.4 SA Water will not collect personal information unnecessarily, nor will it collect information that is excessively personal.
2.5 SA Water will only collect personal information if it:
2.6 SA Water will, if it is reasonable and practicable to do so, collect personal information about an individual only from that individual.
3.1 SA Water will only use personal information for a purpose to which it is relevant.
3.2 SA Water will not use personal information for a purpose other than the purpose of collection or a purpose incidental to or connected with that purpose unless:
4.1 SA Water will not disclose personal information about an individual to a third person unless:
5.1 An SA Water employee is entitled to, on request, inspect the contents of his/her employee record and/or obtain a copy. Other than the employee, the only persons who are permitted to have access to an employee record are those who are required in the course of their duties to refer to the particular file as specified in the procedure accompanying this policy.
5.2 SA Water will provide ready access to a customer's own personal information in its possession or under its control in accordance with the Freedom of Information Act 1991.
6.1 SA Water will take all reasonable steps to ensure that the personal information in its possession or under its control is securely stored and is not misused.
7.1 SA Water will take all reasonable steps to correct personal information in its possession or under its control:
8.1 Certain legislation may override areas of this policy and SA Water will always be bound to firstly comply with such legislation.
Privacy: An individual/customers right to avoid information about them being unnecessarily or covertly collected and to avoid such information being disclosed to others without consent or other justification unless allowed under law.
Personal Information: Information or an opinion, whether true or not, relating to a natural person or the affairs of a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Individual: The person who is the subject of the information, data or record.
Customer: An individual or company who obtains a service from SA Water.
Employee Record: The nature of personal information held in an employee's record comprises payroll records, leave records, and personnel records. Personnel records are general information not relating to payroll or leave and include: police and security checks; pre-placement medical information; service awards; annual appraisals; disciplinary records. A full list of personal information held in an employee's record can be found in the SA Water Employee Records Procedure. Other documents containing personal information are subject to the FOI Act.
Corporate Customer Information may include, but not be limited to, property and water use details and trade waste. Wherever applicable, personal information as defined in this section will include corporate customer information.
Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.
SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.