Help paying my bill
Help paying my bill
Payment Assistance Program
Our Payment Assistance Program is here for you when things are financially difficult, whether it's short-term help, or longer-term support.
If you are feeling overwhelmed or can’t seem to get ahead on your water bills, please call us on 08 7424 1650 during business hours (8.30am – 5pm) or email us at customerassist@sawater.com.au.
The sooner you call, the sooner we can help you get back on track.
Our team will work with you to provide the support you need. We can develop a payment plan that suits your own personal circumstances.
If you are a tenant, there are ways we can support you. Further information for tenants is available on our Pay My Bill page.
We can also connect you with free, confidential, and independent financial counselling,
We can also work with you to develop:
We offer interest-free and flexible payment plans of weekly, fortnightly, or monthly instalments.
We can connect you with free, confidential, and independent financial counselling, with personalised support and help to improve your financial situation.
Eligible South Australians on low or fixed incomes can receive help with water and sewerage rates. Check your eligibility via the Department of Human Services DHS or call their concessions hotline on 1800 307 758 (text telephone service 8226 6789).
We can help you set up Centrepay arrangements to reduce payment defaults and ensure a smoother payment process.
If you're experiencing water leaks, dripping taps, or toilet issues, we may be able to arrange for a licensed plumber to fix these problems. We can also provide you with water-saving tips to help you save money.
Explore our helpful tips on how to use water more efficiently in your home and garden.
View our Hardship Policy.
The program is open to everybody who uses our services – whether you're a tenant renting or a property owner – but it applies differently depending on how you interact with us.
Tenants need authorisation from the owner of the property or the account holder to access our Payment Assistance Program.
In this case, any support payments under the program are applied to the account, not to an individual.
The property owners remain ultimately financially responsible for the account.
Frequently Asked Questions
To access help through the program, please call us on 08 7424 1650 during business hours or email us at customerassist@sawater.com.au. Our team will work with you to provide the support you need. The sooner you reach out to us, the sooner we can help you.
No, there are no fees associated with setting up an interest-free payment plan.
We can only speak to you if you are the account holder, and we will need your account number, full name and postal address so that we can identify you.
Your minimum payment will be based on your water consumption and balance, and we will work with you to set up an affordable payment plan.
You can send an email to customerassist@sawater.com.au and we will return your email during business hours within 5 business days.
Yes, we understand that your financial circumstances can change and your payment plan can be adjusted to suit your situation, just give us a call.
