Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Help paying my bill

Help paying my bill

Payment Assistance Program

Our Payment Assistance Program is here for you when things are financially difficult, whether it's short-term help, or longer-term support.

If you are feeling overwhelmed or can’t seem to get ahead on your water bills, please call us on 08 7424 1650 during business hours (8.30am – 5pm) or email us at

The sooner you call, the sooner we can help you get back on track.

Our team will work with you to provide the support you need. We can develop a payment plan that suits your own personal circumstances.

We can also connect you with free, confidential, and independent financial counselling,

We can also work with you to develop:

Frequently Asked Questions