How we operate
Learn more about who we are, how we operate and the people leading SA Water. Explore our charter, leadership, regulatory responsibilities, policies and announcements.About SA Water
SA Water delivers safe, reliable water and sewerage services to communities across South Australia.
Learn about our purpose, values, and how we manage essential services and infrastructure.
Our charter
Our charter outlines SA Water’s commitment to delivering reliable, sustainable and customer-focused water services across South Australia.
Find out how we operate and the principles that guide our work.
Our Board
SA Water’s Board of Directors provides strategic oversight and governance to ensure we deliver safe, reliable and sustainable water services.
Meet the people guiding our long-term direction and performance.
Our Executive team
SA Water’s Executive Team leads our operations and strategy with a strong focus on sustainability, customer service and community outcomes.
Learn more about the people responsible for delivering our vision every day.
Regulation of water services
SA Water’s services are regulated to ensure fair pricing, strong customer protection and high-quality standards.
Learn how regulation guides our performance, investments and compliance with key legislation.
Stakeholder engagement framework
Discover how we engage with stakeholders and the community to shape better outcomes.
Water trading announcement
Stay up to date with SA Water’s water trading announcements, including available allocations and key contact information for water brokers.
Learn how we manage water resources to support customer needs across South Australia.
Customer and legal policies
Learn about your rights as a customer, how to request information, and how we handle disclosures in the public interest.
These policies support transparency, accountability and customer protection.
Privacy, access and communication policies
Understand how we manage your personal information, provide accessible services, and set expectations for digital communication.
Explore our privacy, accessibility, and social media policies.
Developer and connection policies
Explore our policies covering connection services, alternate water pricing, developer contributions, and excluded services. These policies outline application processes, pricing principles, community obligations, and cost structures for non-standard offerings—helping developers and customers understand their responsibilities and options.
Business and corporate policies
Learn about our commitment to ethical conduct and accountability. These policies outline how damage claims are investigated and the ethical standards contractors must uphold under South Australian law—ensuring fairness, transparency, and public trust in all operations.