Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Community partnerships

Community partnerships

The 2024 Community Partnerships Program is now closed for applications.

Our Community Partnerships Program is focused on supporting grassroots community events and projects run by not-for-profit organisations.

With a focus on sustainability, healthy communities and environmental leadership, we want to partner with organisations who, like us, foster an inclusive culture where diversity of thought, background and experience are embraced and celebrated.

This program runs annually and has a funding limit of $10,000 per partnership.

Funding will be provided from 1 July 2024.


Applications must demonstrate delivery of the below key criteria:

  • alignment with our vision: Delivering trusted water services for a sustainable and healthy South Australia
  • demonstration of the use of water for a sustainable and healthy community
  • the event or project should enhance a thriving community through cooler, greener environment or show climate change in action
  • South Australian, not-for-profit organisation delivering valued services to the South Australian community
  • the program/event benefits community members where the impact will be greatest
  • the program/event provides opportunities for SA Water to engage with the community
  • opportunities for SA Water staff engagement
  • the sponsored event or project falls within the period 1 July to 30 June


All partnered programs and events will be required to provide a self-evaluation upon completion. If participating organisations are unable to deliver the agreed benefits or the evaluation is not provided within the required timeframe, the organisation may not be considered for future partnership opportunities.

Legally binding agreements are in place for all Community Partnerships.

What we won't support

While we welcome partnerships with a range of organisations, we do not accept applications for sponsorships that support:

  • individuals
  • any project, program or event related to gambling
  • events that promote the consumption of alcohol as its core activity (such as wine festivals)
  • organisations we are already engaged in a formal arrangement with, such as a Memorandum of Understanding or contractual agreement
  • projects, programs or events where there is a real or perceived conflict of interest with an existing partnership, business or sponsorship activity.

We are not able to make charitable donations or support projects that span multiple years or require recurrent funding.

For more information

If you have any questions or require more information on our Community Partnerships Program, please contact us at

Lucindale Pool

2022-23 Community Partnerships Program recipient - BioR

2023-24 partners

Yahl Primary School

Wildlife Sanctuary

Students will replant and develop Surfers Way, a small section of the coast, for the benefit of endangered species that have left the area.

Marine Discovery Centre

Porci’s Ocean Patrol

Educating children about South Australia's marine environment through an educational video series.

Cowell School Community Library

Sensory Garden

Creating an outdoor experience for the local community using sustainable planting and watering measures, including flash watering and a misting system.

Midway Road Community House

Irrigation and wicking bed education project

Providing a series of hands-on workshops for the local community to learn about sustainable water use and create green spaces, through the use of irrigation and household wicking beds.

Growing Data Foundation

Waterwise data-driven decision making

Optimising gardening practises by using data collected from sensors that will measure the weather, soil moisture, temperature, humidity, water flow and water levels in tanks.

Botanic Gardens and State Herbarium

Forage talks

A monthly seminar discussing climate change and its impact on plants, the importance of cultural knowledge, growing water-wise gardens and healthy communities.

Berri Barmera Landcare

A sustainable home garden exhibition

Showcasing how to create a cooler, greener environment in your home garden using water efficient plants and innovative design through interactive models at the Riverland Field Days.

State Opera South Australia

Primary School Tour: The Frog Prince

Producing an opera that follows a spoiled princess and a sassy frog as they embark on a journey through South Australia’s underground water systems, learning lessons of sustainability, recycling and waste management.