Click ‘Apply now’ to:
- connect to a water, sewerage, recycled water or fire service
- alter an existing water, sewerage, recycled water or fire service connection
- disconnect from an existing water, sewerage, recycled water or fire service connection
Before applying, please use our Connections Estimator Map to see existing connections at your property and estimate distances to connect to our infrastructure if required.
Other connection forms
We also offer other connection services, including:
- metered hydrants
- flow tests
- network analysis
Application forms for these services can be found below.
When completing an online connection application, you may be required to provide additional information to help us understand your connection requirements and design. Depending on your connection requirements, supporting forms may need to be completed and attached when submitting your online application.
Network analysis application
You can request a network analysis to check if there is sufficient supply and pressure to a proposed connection. If you are submitting a fire service connection application, a network analysis application is required.
Flow test application
A flow test determines the flow volume and pressure of water from a fire plug or street hydrant. The results of a flow test must be submitted when applying for a fire service connection so we can to verify the design requirements for firefighting purposes.
Metered hydrant application
A metered hydrant is a portable, temporary, short-term connection to drinking water. A metered hydrant can be hired under a formal agreement between us and a customer for a period of up to three years.
Community title agreement
A community title agreement is required for single meter, separate meter/s or a manifold with multiple water meters within a community or strata title development. You will need to attach this completed form when you submit your online connection application.
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
- See all major faults
Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.
- See all scheduled works