Policies
Policies
SA Water has a number of policies that align our business to our strategic goals. Below are three that are important for you to read.
Privacy Policy
This policy applies to all information we gather, store, disclose and use. Click here to read the privacy policy.
Sponsorship Policy
This policy shapes how we assess and approve sponsorship applications. It also covers sponsorships we do not provide. Read more here.
Other policies
Other policies available on this website are:
- Hardship Policy for residential customers
- Connections Policy
- Alternate Water Pricing Policy Statement
- Developer Contributions Pricing Policy Statement
- Excluded Services Pricing Policy Statement
If you would like another policy not listed here please contact us.
Major faults
Polkinghorns Rd
Arthurton
- 18/06/2020
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
- See all major faults
Underway
Scheduled works
Spruance Rd
Elizabeth East
- 11/06/2021
Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can. - See all scheduled works
Underway
