Our business strategy

Our business strategy

Prioritising our work to achieve our goals

Customers shaped our vision: world-class water services for a better life.

Our strategy sets our path as we work towards this goal, guiding the decisions we make. Our values set the way we work, to safely deliver essential water and used water services every day.

Getting the basics right every time

Customers expect us to get the basics right: the safety and availability of safe, clean drinking water and dependability of sewerage services.

We are responsive when things go wrong, fix faults quickly and meet our regulated responsibilities. Customers expect our prices to be low and stable.

Working together

Understanding and supporting our customers is vital. Productive, respectful relationships with our customers, regulators and stakeholders are key to delivering services our customers value.

Leading the way

We are global and national leaders in giving our customers confidence that we are innovating to achieve outcomes for them. We support the South Australian community and economy.

Capable and committed team

Our experienced and capable teams are valued brand ambassadors. They consistently live our values with actions and behaviours to safely deliver for our customers every day.

Keeping it simple

Simple, easy, customer friendly processes are important to create value for our customers.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Pilatus Dr
  • Direk
  • 05/08/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 07/08/2020 07:30 AM
    Estimated restore time and water supply back on: 07/08/2020 10:00 AM

    We’re improving your services and undertaking maintenance work in Direk. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works