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Our business strategy

Delivering trusted water services for a sustainable and healthy South Australia

Our strategy enables us to deliver our vision of trusted water services for a sustainable and healthy South Australia. It supports us to make decisions, work together and partner as we deliver the services our customers need and value, now and into the future.

Our five strategic focus areas are:

  1. Driving customer outcomes
  2. Water for the future
  3. Healthy communities
  4. Proactive environmental leadership
  5. Our people for the future.

SA Water strategy diagram 2020

Our Strategy 2020-25 can be read here (full document).