Our business strategy

Our business strategy

Delivering trusted water services for a sustainable and healthy South Australia

Our strategy enables us to deliver our vision of trusted water services for a sustainable and healthy South Australia. It supports us to make decisions, work together and partner as we deliver the services our customers need and value, now and into the future.

Our five strategic focus areas are:

  1. Driving customer outcomes
  2. Water for the future
  3. Healthy communities
  4. Proactive environmental leadership
  5. Our people for the future.

SA Water strategy diagram 2020

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • George St
  • Green Fields
  • 01/11/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 01/11/2020 09:00 AM
    Estimated restore time and water supply back on: 01/11/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Green Fields. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works