Our performance scorecard

Our performance scorecard

We continually monitor and benchmark our performance to ensure we’re maintaining our commitment to provide a great experience. This enables us to drive ongoing improvements in how we service you.

We work to a set of service standards that our economic regulator,  the  Essential Services Commission of South Australia (ESCOSA), has determined based on what customers and the community have told us are their expectations.

Our performance against these service standards is reported quarterly to ESCOSA and also published here, each new quarter.

You can see how we are tracking against our targets for:

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • George St
  • Green Fields
  • 01/11/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 01/11/2020 09:00 AM
    Estimated restore time and water supply back on: 01/11/2020 06:00 PM

    We’re improving your services and undertaking maintenance work in Green Fields. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works